Company Description What's Red Points all about?

Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Our B Corp certification reinforces our commitment to making a positive impact on the world.

Be part of the change: join us on our mission to make the Internet a safer place

As our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid
- Market clients to provide the best customer experience and, of course, maintain our current churn rate.





We are looking for a Customer Success Manager to help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues.

You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.

Your responsibilities will include:
- Managing portfolio of clients
- Work cross-teams to boost client results
- Hold regular meetings with your portfolio of clients
- Keep clients up-to date on initiatives and product launches
- Detect areas of improvement on client KPIs and execute on them

Qualifications What are we looking for?
- Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a cons

📌 Customer Success Manager (Barcelona)
🏢 Red Points
📍 Barcelona