Quantion is a Business Digital Transformation services company founded in 2015 and part of the

Astek Group group operating in more than

25 countries with over

10,000 employees worldwide.

Our team is specialized in application development, UX/UI, and digital business transformation, focused on building innovative solutions that drive measurable business results.

We combine our teams in cutting‑edge technologies and digital deep experiences with the innovation ecosystem, to ensure that we can provide the best solution to face business challenges, from its concept to its implementation.

We are looking for a

Genesys Cloud Developer.

Key Responsibilities Solution Development & Configuration

Develop and enhance Live Chat, Web Messaging, Social Messaging, and Digital Customer Service capabilities

Develop and deploy Agentic AI solutions within Cognigy Live Chat flows, enabling intelligent automation, contextual decision‑making, and efficient customer support journeys

Build and maintain Architect flows supporting digital customer interactions

Support the deployment and release of new digital capabilities into production environments

Integration & Automation

Develop and maintain integrations between Genesys Cloud and enterprise systems such as Cognigy.AI, PAX CRM, customer data platforms, authentication services, and Lufthansa Ground backend applications

Utilize Genesys Cloud APIs, Data Actions, Web Services, and event‑driven integrations

Support workflow automation initiatives that improve customer and agent experiences

Collaborate with integration teams to ensure reliable and secure system connectivity

Troubleshoot and resolve integration‑related issues

Customer Experience & Optimization

Work closely with Product Owners and Business Analysts to translate business requirements into technical solutions

Support the continuous improvement of digital customer journeys and servicing experiences





Analyze customer interaction flows and identify opportunities for optimization

Support experimentation, proof‑of‑concepts, and innovation initiatives

Operational Support & Quality

Perform root cause analysis and issue resolution for production incidents

Support testing activities, including system integration testing & user acceptance testing

Ensure solutions are developed according to best practices, security requirements, and platform standards

Maintain technical documentation, solution designs, and configuration records

Agile Delivery

Participate in sprint planning, backlog refinement, stand‑ups, retrospectives, and release activities

Required Skills & Experience (Must‑have)

Experience developing and configuring solutions within Genesys Cloud CX

Strong understanding of Genesys Cloud Digital Engagement capabilities

Strong knowledge of integrating Cognigy with Genesys Cloud to deliver seamless customer and agent experiences

Experience configuring Messaging, Live Chat, Digital Routing, and Architect flows

Experience with Genesys Cloud APIs, Data Actions, Web Services, and integration frameworks

Understanding of customer service and contact center operations

Experience troubleshooting complex customer interaction and routing scenarios

Familiarity with REST APIs, JSON, authentication mechanisms, and integration patterns

Strong analytical and problem‑solving skills

Excellent communication and stakeholder collaboration abilities

Our offering: You will grow professionally in a company in constant development and evolution.

You will benefit from a personalized follow‑up of your professional projects as close as possible to your ambitions.

You will make a real contribution to the company's development in real time.

You will enjoy 23 days of vacation.

You will join our team: diverse, multicultural and constantly growing.

You will have days full of good energy and good atmosphere.

📌 Genesys Cloud Developer (m/f/d) (Madrid)
🏢 Quantion
📍 Madrid