Confluent is seeking a senior Escalation Manager to lead the Integral Technical Support Escalation Management team in a high‑impact role in Barcelona. You will guide escalation and incident handling for cloud and on‑prem products, driving operational excellence and superior customer satisfaction across regions.
The role requires 4+ years in escalation management or related leadership, with strong communication and collaboration skills to influence cross‑functional teams and steer systemic
📌 Global Escalation Lead — 24/7 Incident Management (Madrid)
🏢 IBM
📍 Madrid
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