The Global Medical Excellence & Operations Manager is responsible for driving operational excellence, governance, and continuous improvement across the Global Medical function. The role ensures that Medical strategies are translated into scalable processes, high-quality execution, and measurable impact, while enabling Medical teams to operate efficiently, compliantly, and in close alignment with business priorities.

This role acts as a strategic enabler and operational backbone of the Global Medical organization.

Key Responsibilities Medical Excellence

Design, implement, and continuously improve global Medical Excellence frameworks, standards, and best practices.

Drive consistency and quality in Medical activities across regions and therapeutic areas.

Support Field Medical (MSL) Excellence by defining and monitoring Medical KPIs, dashboards, and performance metrics to support data-driven decision-making.

Define and support capability building initiatives related to Medical excellence (MSL/Med Advisor), ways of working, and operational rigor.

Medical Operations & Governance

Lead global Medical governance processes, including planning cycles, prioritization, and resource optimization.

Establish and maintain efficient Medical operating models, workflows, and SOPs in collaboration with key stakeholders.

Ensure alignment with compliance, regulatory, and quality requirements in partnership with Legal, Compliance, and QA.

Act as a central point of coordination for cross-functional Medical initiatives.

Optimize and drive adoption of medical CRM tool / medical dashboards.





Provide strategic & operational lead for internal and external medical events (congresses, standalone, preceptorship, AB, etc.) ensuring excellence in the coordination of the scientific content and the teams involved.

Create, develop and strengthen the Medical community.

Strategic Enablement & Execution

Translate Global Medical strategy into actionable operational plans and execution roadmaps.

Support the Global Medical Leadership Team with structured insights, analysis, and recommendations.

Drive continuous improvement initiatives to increase efficiency, impact, and scalability of Medical activities.

Identify operational risks and proactively propose mitigation actions.

Stakeholder Management

Partner closely with Global Medical leaders, regional Medical teams, and cross-functional stakeholders (Commercial, R&D;, Market Access, HR, etc.).

Act as a trusted advisor on Medical operations, excellence, and performance topics.

Facilitate alignment between general strategy and local execution needs.

Organization Chart & Job Relationships

Line Manager

Global Medical Excellence Senior Manager

Direct Reporting

N/A

Job Relationships

Internal: global and local medical affairs, clinical development,



marketing, market access, regulatory, pharmacovigilance, digital.

External: Collaborates with external training providers, consultants and benchmarking partners. Occasional interaction with industry peers, medical societies and external stakeholders for best practice exchange.

Job Profile Qualifications and professional experience

University degree in Life Sciences, Pharmacy, Medicine, or related field.

Advanced degree (e.g., MSc, PhD, PharmD, MBA, or Master’s in Medical/Scientific Communication) is a strong asset.

5–8+ years of experience in Medical Affairs, Medical Operations, or Medical Excellence roles within the pharmaceutical or life sciences industry.

Proven experience in global or matrix environments.

Strong track record in process design, operational excellence, and change implementation.

Soft skills

Strategic mindset, with the ability to align capability building with business goals.

Strong communicator, able to engage and influence across functions and seniority levels.

Collaborative and cross-functional, skilled at working in multicultural, matrix environments.

Proactive and solution-oriented, with a high sense of ownership.

Analytical and impact-driven, focused on continuous improvement.

Flexible and adaptable, comfortable managing ambiguity and change.

Supportive and empowering, with a natural coaching style.

Languages

Candidate should demonstrate English at an excellent level (proficiency).

Other European languages will be a plus.

📌 Global Medical Excell. & Events Ops Mgr (Madrid)
🏢 ESTEVE
📍 Madrid