Global Process Expert Lead-to-Cash (all genders) Hybrid

Remote

Poland | Full time

Your position

As a Global Process Expert, you will drive excellence, standardization, and continuous improvement across the Lead-to-Cash process globally. In this role, you will be responsible for designing, optimizing, and governing end-to-end processes from lead generation through order fulfillment and invoicing. In this position you will work closely with Sales, Customer Service, Finance, IT, and Digital Transformation teams to implement new tools, automate processes, and leverage AI technologies to improve efficiency, compliance, and customer experience.

You will define and maintain global policies, act on audit findings, and drive change from existing to new ways of working. In addition, you will lead improvement initiatives aligned with business priorities, monitor process performance through key metrics, and foster cross-functional collaboration to ensure seamless integration across the organization. Lastly, you will also support the Global Process Owner in continuously enhancing process strategy and performance targets, assist project teams in transitioning activities to shared service centers in line with global models, and conduct workforce analysis including full-time equivalent sizing and gap identification.

Travel in this position would be expected once per quarter.

Designing and implementing an optimized operating model

Identifying and analysing stakeholder requirements from both business and Shared Service Centre side

Analyzing existing workflows and identifying opportunities for automation and standardization.

Developing, documenting,



implementing and improving processes (activities, variants, roles, controls, change mgmt.)

Defining E2E process KPI and process adoption metrics

Supporting the rollout of new business applications and process management tools

Your profile

Bachelor’s or master’s degree in accounting, business administration, finance or any other field of similar relevance

Several years of international expertise in integral companies, related to E2E L2C processes and operations In depth knowledge of end-to-end AR processes, best practices and improvement enablers in Quote to Order processes

Experience with shared service model and transformation

Knowledge of process management methodologies (e.g. Lean, Six Sigma)

Experience with process model/data mining tool SAP Signavio, ERP: SAP ECC, SAP S/4 and CRM tool like MS Dynamic or other

Understanding of AI, machine learning, and generative AI applications in business environments

Nice to have

Experience with any CPQ tool and SAP S/4 roll out or other AR software’s implementation is beneficial

Our offer

We offer a competitive salary package that reflects your qualifications and experience and aligns with current market values.

Flexibility

Flexible, trust-based working hours, and possibility of 100% remote work. RHIM Academy for your ongoing learning & development, including full LinkedIn Learning catalogue.

In addition to these local benefits for Poland, we also offer you many global benefits.

At RHI Magnesita, everyone is welcome!

We embrace diversity in all forms and evaluate applications solely based on qualifications and experience. We also actively encourage individuals with disabilities to submit their application.

📌 Global Process Expert Lead-to-Cash (all genders) (Madrid)
🏢 Rhi Magnesita
📍 Madrid