At

Grand Hyatt Barcelona , a luxury landmark in Barcelona, we are looking for a service‑driven and detail‑oriented Guest Assistant / Telephone Operator to join our

Front Office team.

As the welcoming voice of the hotel , this role is idóneo for someone who thrives in a fast‑paced, international environment and takes pride in creating positive first impressions. Every interaction you handle reflects our commitment to personalized service, care, and excellence.

About the Role As a

Guest Assistant / Telephone Operator , you will be a key point of contact for our guests, managing internal and external communications with professionalism, warmth, and efficiency. You will support daily Front Office operations by ensuring that guest requests are handled accurately and promptly, contributing to a seamless and memorable guest experience.

This is an operational full‑time position offered on a permanent contract , with rotating shifts according to hotel needs , including weekends and public holidays. You will work closely with Front Office, Reservations, Concierge, and other hotel departments.

Key Responsibilities Guest Communication & Telephone Operations

Act as the first point of contact for guests by handling all internal and external calls in a professional, friendly, and efficient manner

Provide accurate information about hotel services, facilities, and operations, ensuring every guest feels welcomed and well cared for from the first interaction

Route calls correctly and follow up when necessary to ensure guest satisfaction

Personalized Guest Service





Deliver personalized assistance by understanding guest needs and offering solutions that enhance their stay

Support guest requests and inquiries with ownership, attention to detail, and genuine care

Contribute to a seamless and memorable guest journey before, during, and after the stay

Coordination & Internal Collaboration

Build strong working relationships with internal departments and external partners , maintaining a collaborative approach at all times

Communicate guest requests and relevant information clearly to ensure smooth operations across teams

Support the Front Office team in daily operational needs

Systems, Accuracy & Confidentiality

Maintain accuracy and confidentiality when handling guest information across systems (PMS, Reservations, Guest Requests)

Ensure guest data is managed in compliance with privacy and data protection standards

Stay informed and proactive by keeping up to date with hotel services, events, and promotions

Operational Support

Provide support to the

Front Office Management team with additional administrative or operational tasks as required

Contribute to continuous service improvement initiatives and uphold Hyatt brand standards





Qualifications & Requirements A genuine passion for hospitality and helping others

Excellent communication skills and a natural ability to connect with people

Fluency in English and Spanish is required; additional languages are a strong plus

Previous experience in a customer service or Front Office role is an advantage

Ability to adapt to a fast‑paced environment with flexibility in scheduling

Strong attention to detail, accuracy, and a proactive mindset

Comfortable working with hotel systems (PMS, Reservations); experience with

Opera is a plus

Care Connects Us – Our Values At

Hyatt , we care for people so they can be their best. Our values —

Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing

— guide how we work and how we care for our guests and colleagues every day.

What You’ll Love About Us

Special Hyatt hotel rates for you, your family, and friends from day one

Discounts at hotel restaurants and bars

Employee restaurant offering nutritious and varied daily menus

Access to a wellbeing platform focused on mental health and personal growth

Continuous learning, development programs, and global career opportunities across Hyatt hotels worldwide

Be Part of Something GRAND With more than

1,150 hotels in over 70 countries , Hyatt is recognized globally as a

Great Place to Work . Our teams are a mosaic of cultures, perspectives, and talents — and your contribution truly matters.

Join the Grand Hyatt Barcelona team and become your best version.

📌 Guest Assistant / Telephone Operator (Madrid)
🏢 Hyatt Hotels
📍 Madrid