At METT Marbella – Estepona, a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B; venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D'Lirio), and a service philosophy that truly makes a difference. Join METT Marbella – Estepona as a Guest Experience Manager and lead excellence at every stage of the guest journey.

Ensure personalized service from pre‑arrival through post check‑out, maintaining consistency and excellence at every touchpoint.

Responsibilities

Coordinate exclusive details and tailored services that exceed expectations.

Review surveys, online reviews, and quality metrics, proposing and implementing continuous improvement actions.

Facilitate cross‑departmental communication to ensure an experience aligned with luxury standards and the METT philosophy.

Support the management of the Front Desk and Welcome Team (Bell Team).

A warm, polished,



and highly guest‑oriented profile.

Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.

Qualifications

Ability to guide teams and foster a strong service culture throughout the hotel.

Advanced English and knowledge of Spanish; additional languages are a plus.

Ability to combine a personalized approach with performance analysis and continuous improvement.

Be part of a lifestyle luxury environment where style, quality, and attention to detail matter.

Career Development

Training, development, and promotion opportunities within a team that believes in nurturing talent.

Join METT Marbella – Estepona as a Guest Experience Manager and become part of an experience our guests will always remember.

📌 Guest Experience Manager (Marbella) (Madrid)
🏢 METT Marbella - Estepona
📍 Madrid