King is seeking a Player Support Specialist on an 8‑month FTC to supervise outsourced Player Support operations and ensure high-quality service delivery. You will coordinate with vendors, monitor KPIs/SLAs, and drive continuous improvements while acting as a bridge between internal teams and external partners.
Responsibilities include performance management, providing feedback, and facilitating regular service reviews to maintain CSAT and efficiency in a fast-paced environment.
📌 Head of Outsourced Player Support Operations (Madrid)
🏢 King
📍 Madrid