Job Details Permanent contract. €34,000–€41,000 base salary, depending on experience and role, plus collective bonus. Location: Barcelona. Work model: on‑site or hybrid (two days remote per week). Language: Spanish native or C2; English C1/C2 (listening, reading, speaking).
Discover what we do at Lucca Lucca is a European HR software company expanding in Spain. We design intuitive solutions that automate HR and administrative processes to give companies across Europe time and energy for people and business. With over 800 experts in Spain, France, Germany, and Switzerland and 8,700 clients across 140+ countries, we have an average annual growth of 40%.
Your role You will join an incredible team of eight working in the Spanish market alongside a Customer Success team of three. From day one, you’ll receive onboarding support and you’ll develop and grow in your role.
What will you do exactly? Customer onboarding (project management & implementation)
Satisfy a wide variety of customers in often complex and high‑stakes roll‑outs (SME as well as large accounts).
Gain the trust of local companies in Spain and key accounts and their subsidiaries abroad.
Ensure roll‑out is completed on time and on budget as stipulated in the contract.
Train administrators to use our software in total autonomy.
Ensure go‑live and follow‑up during the first weeks of use.
Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances.
Follow‑up of Key Accounts & Day‑to‑Day Ticketing Support (support, account management)
Keep a close eye on the satisfaction of your most important customers.
Support these customers and carry out post‑implementation check‑ups via tickets.
Identify and generate new cross‑sell or upsell opportunities to grow Lucca’s reach to your Spanish customers (lead generation).
Contribution to the localization and continuous improvement of the CS activity in Lucca
Adapt our offer and strengthen the market‑fit of our solutions for the Spanish market.
Work with different Lucca Business Units (Sales, Marketing, Product, etc.) in our agile mode of operation.
Follow and participate in pre‑sales projects, supporting the sales team.
Requirements
Prior experience in a project management role (at least 2–3 years).
Willingness to be a key player in this adventure, contributing to the Spanish market’s growth.
Looking for a dynamic work environment with varied missions requiring versatility and organization.
Comfortable and eager to work with local businesses and key accounts (C‑Level).
Native Spanish speaker and proficient in English.
Clear and structured oral and written communication.
Taste for human contact and pedagogy.
Aptitude for solving practical and sometimes technical problems.
A sense of service and a taste for things well done.
Experience in the HR industry is a plus.
Benefits
Collective bonus system.
Health insurance – complementary coverage fully financed by the company.
Free access to the Mentiness app.
Meal vouchers – €9.25 per working day, with only 40% employee contribution.
Public transportation – 75% of your subscription covered.
Wellhub subscription – discounted access to sports, fitness and activities.
Office snacks & drinks – unlimited.
Pet‑friendly office – bring your furry friends.
Remote‑friendly work policy – remote work possible after onboarding, either occasionally or hybrid (two days per week).