As an Implementation Specialist with Thomson Reuters, you will: Act as a specialist in large, cross‑functional software implementation team that specialises in e‑invoicing solutions. Work directly with global clients to understand their ONESOURCE Pagero implementation requirements. You'll run product demonstrations, deliver end‑user and super‑user training whilst configuring the software to meet their requirements.

Use your analytical, project management and problem solving skills to test client software implementations. Troubleshoot issues and ensure that project plans are running to the required timelines and within budget. Resolve customer support issues by working with clients directly and collaborating with internal teams (such as product, sales and support) on a range of pre‑sales software demos, and prospectively scoping client needs.

Design, develop, and document project deliverables according to timelines and budgets. You’re a fit for the role of Implementation Specialist if your background includes: An interest in software and how it is implemented and configured at a range of global institutions. An understanding of basic coding with the desire to learn and develop your skills within a software setting.

You may have gained this through your academic studies or wider interest in coding, economics or project management. Excellent communication skills in English and French, able to deliver the highest level of customer service to our clients. What’s in it For You?

Hybrid Work Model:



We’ve adopted a adaptable hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

Flex My

Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Social Impact: Make an impact in your community with our Social Impact Institute.

We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real‑World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.



Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Thomson

Reuters are looking for a Software Implementation Specialist to work with global clients and lead the implementation of ONESOURCE Pagero – our e‑invoicing compliance software – with their systems. This is the perfect role for a well‑organised, collaborative and analytical person that wants to grow their career within the software implementation space and collaborate with a varied book of clients. You'll use your knowledge of coding, excellent communication skills and problem solving skills to tackle client configuration issues and ensure the highest level of service to our clients.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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