Overview

Apply for IT Support Engineer at Amazon.com in Zaragoza, AR, ES. This full‑time on‑site position offers great opportunities for career growth. Key Job Responsibilities

Support end‑user equipment and your building’s IT infrastructure Help with key network projects, like the IT setup of new Amazon buildings Suggest new processes that improve the way Amazon uses IT in its operational sites Train and mentor IT technicians A Day in the Life

You’ll be based on site and will travel to other operational sites in your country, and potentially internationally, several times a month. As an IT Support Engineer, you’ll work with remote and on‑site colleagues to support them with any issues. You’ll use your expertise to make sure our platforms are working at their best, often implementing projects to maintain or improve our IT infrastructure.

In some cases, you may also help design the infrastructure for new buildings and make sure everything is working for the site launch. About the Team

Ops Tech Solutions (OTS) is the field IT organization responsible for first‑level troubleshooting of IT issues in our FCs, distribution centers and other sites. Basic Qualifications

Bachelor’s degree in computer science, engineering, mathematics or equivalent Experience troubleshooting issues and root cause analysis Experience in IT client, server, and network service delivery Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)

Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting Valid EU driver's license Advanced proficiency in Spanish (C1 level)



and English (B2 level), verbally and in writing

Preferred Qualifications

Experience in a fast paced, dynamic organization Experience working in a customer‑facing environment CompTIA A+, CompTIA Network+, Cisco CCNA/CCNP, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Experience in complex problem solving, and working in a tight schedule environment Experience of working with common network and internet protocols such as network management protocols, network communication protocols and network security protocols Equal Opportunity Employer

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

📌 IT Support Engineer at Amazon.com (Madrid)
🏢 Amazon. Com
📍 Madrid