Responsibilities

We are looking for an IT Support Specialist to provide exceptional technical support to our global team

Yes, we’re geeks. But everyone needs someone to tell them to restart the router with a smile

Reporting to the IT Team Lead, you will work closely with the integral IT support team to keep everything ticking like a Swiss clock in our office in Torre Glories To us, IT support isn’t just about connecting cables or looking at code—it’s also about people.

When things go wrong (and they do), you’ll bring a collaborative, and friendly attitude to your work and colleagues.

If you are a natural team player who loves solving puzzles and helping others, you’ll have tons of options here to upgrade your skills and learn something new!

Provide onsite and remote IT support to employees across multiple global locations

Troubleshoot hardware, operating systems, cloud productivity tools, user accounts, network connectivity, peripherals, and business applications

Manage employee onboarding, offboarding, device provisioning, account lifecycle, and access management

Configure, deploy, maintain, and troubleshoot Windows and macOS endpoints

Manage support tickets, ensuring timely resolution, documentation, escalation, and excellent customer service

Support endpoint management, software deployment, patching, device compliance, and asset lifecycle management

Assist with office network support, meeting room technology, backup operations, and endpoint security

Maintain IT documentation, contribute to global IT projects,



and promote security best practices across the organization

Benefits

Build something that changes the world

Friendly, get ship done environment

Work alongside outstanding talents

Team building events (that don’t suck)

ESOP packages

Qualifications

Self-motivated, organized, and able to manage priorities in a fast-paced global environment.

Strong troubleshooting skills across Windows, macOS, hardware, networking, cloud services, and SaaS applications.

4+ years of experience in IT Support, Service Desk, or Desktop Support within a business environment.

Cisco CCNA, CompTIA A+, Network+, Security+, or equivalent certifications.

Basic scripting or automation experience using PowerShell, Bash, or similar tools.

Experience with enterprise networking, firewalls, VPNs, wireless infrastructure, and cloud backup solutions.

Excellent communication, and problem-solving skills.

Experience with endpoint management, identity and access management, device provisioning, and asset management.

Familiarity with IT security and compliance frameworks such as ISO 27001, SOC 2, or NIST.

Experience with MDM/UEM, RMM, EDR/XDR, and enterprise endpoint management solutions.

Experience supporting a global, hybrid, or multi-office organization.

Professional proficiency in English and Spanish.

Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and endpoint security concepts.

Experience administering Google Workspace and/or Microsoft 365 environments.

Experience working with ticketing systems and following IT support best practices.

📌 IT Support Specialist (Madrid)
🏢 WebCargo
📍 Madrid