IT Recruiter | Talent Acquisition | Looking for top talent Join the ITSM Platform team supporting one of Europe’s leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization.

The person is going to be working with

Ivanti Neurons ITSM platform.

Main responsibilities

Manage the configuration, maintenance, and basic development of the Ivanti Neurons ITSM platform under guidance

Lead the integration of the ITSM tool by performing basic testing and documentation of system interfaces

Apply ITSM processes and contribute to following ITIL best practices

Act as a support liaison, helping to coordinate with the client and third-party vendors on reported issues and minor improvements

Advanced knowledge of databases, including MS SQL, MySQL, and Oracle.

Ensure routine development tasks adhere to agile principles and internal standards





Provide first and second-line technical support for ITSM-related applications and user interfaces

Core skills/experience

4+ working with ITSM platforms such as Ivanti Neurons, ServiceNow, Cherwell, or BMC Remedy.

Solid understanding of ITSM processes and ITIL best practices.

Hands-on experience with system integration, configuration, and support.

Strong skills in MS Office tools (Excel, Word, etc.).

Advanced knowledge of databases, including MS SQL, MySQL, and Oracle.

Familiarity with HTML, XML, and working with web services/APIs.

Comfortable working under pressure and meeting deadlines

What's on offer?

Permanent contract

Hybrid work model (4 days per month in the office)

23 days holidays

Birthday off

10% discount on all the company’s products

Languages Courses

Specific training

Medical insurance

Multicultural work environment

Our recruitment process?

Step 1: Interview with a member of our team

Step 2: Interview with the hiring manager

Step 3: Interview with the team´s Director

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Computer and Network Security

📌 ITSM Specialist (Madrid)
🏢 Babel Profiles
📍 Madrid