About Us Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions. With a strong background in software engineering and leadership, we help companies build high‑performing teams by matching them with professionals who truly fit their needs.

Role Overview Our client is a general technology and digital transformation consultancy delivering enterprise IT operations and cloud management solutions for large international organizations. Their teams help modernize IT infrastructure through automation, observability, and Service Management platforms.

We are looking for a Senior ITOM Specialist with strong expertise in ServiceNow ITOM, CMDB, and IT infrastructure automation. In this role, you will design, implement, and optimize IT Operations Management capabilities, helping customers improve infrastructure visibility, service mapping, event management, and operational efficiency across hybrid cloud environments.

Contract : Contractor

Commitment : Full-time

Location : Valencia, Spain (Hybrid / Primarily On-site)

Process : 2 Client Interview Process

Note : English‑speaking environment. Spanish is not needed.

Responsibilities

Design, implement, and optimize ServiceNow ITOM solutions

Configure and maintain Discovery, Service Mapping, and Event Management





Develop and improve the CMDB to ensure accurate service and infrastructure data

Install, configure, and maintain MID Servers

Develop integrations using REST APIs, SOAP, and JavaScript

Integrate ServiceNow with monitoring platforms such as SolarWinds and Dynatrace

Support cloud infrastructure management, particularly within Microsoft Azure

Collaborate with infrastructure, cloud, and application teams to improve IT operations

Troubleshoot complex platform and integration issues

Follow ITIL best practices while working in an Agile/Scrum environment

Requirements

5+ years of experience with ServiceNow, including ITOM

Hands‑on experience with Discovery, Service Mapping, and Event Management

Strong knowledge of CMDB architecture and governance

Experience configuring and managing MID Servers

Experience developing integrations using JavaScript, REST, and SOAP

Experience supporting Microsoft Azure environments

Good understanding of ITIL processes

Experience working in Agile/Scrum delivery environments

Preferred Qualifications

Experience integrating SolarWinds, Dynatrace, or other enterprise monitoring platforms

ServiceNow certifications (CSA, CIS‑ITOM, or equivalent)

Experience working with large enterprise IT environments

Knowledge of infrastructure automation and cloud operations

📌 ITOM Specialist (ServiceNow) (Madrid)
🏢 Gramian Consulting
📍 Madrid