ADP is hiring a Learning Support Coordinator In this role, you will manage the learning systems and support all users of ADP learning systems. You will proactively contact users before training to control all requirements and help them connect to our systems.

You will administer our Learning Management System, work closely with the project manager on improvement projects, maintain the LMS, create new features, and assist users with issues. You will serve as the first point of contact between ADP, our provider, the learning team, and our learners, participate in meetings, provide status updates, and assist in reporting to aid the team in forecasting workload.

Maintain learning technologies operations

Be the main point of contact for learning technologies providers (DEFI, XPERTEAM) for daily operations

Follow up with users and providers on tickets raised or system malfunctions

Ensure efficient and reliable system interfaces

Aid in delivering dashboards and reports needed for business

Ensure platforms are updated by contributors according to standards

Customize the LMS platform to meet organizational needs

Maintain the LMS and perform testing on the staging environment

Work closely with the training team and project manager on LMS improvement projects

Proactively provide solutions

Partner with Stakeholders

Actively listen, understand, and respond to stakeholders

Provide regular status updates to business stakeholders and cross‑functional teams

Obtain approvals on project change requests so all stakeholders are informed of impacts





Participate in weekly meetings with our provider / CSM to review tickets

Participate in weekly and monthly team meetings

Provide regular reporting

Assist users of the systems

Help participants connect to training sessions

Support Learning consultants who encounter difficulties reaching training sessions

Helpline/pre‑control requirements with participants before training

Categorize each phone call to provide reporting

Organize workshops to control connection processes with participants

Create tickets to report malfunctions

Requirements A college degree is desirable but not required. Strong skills and the following experience are essential:

Fluent in French (you will work only in French)

Good communication skills

English is a plus

Ability to find solutions and summarize/report issues

Ability to work in a multicultural environment

Collaborative approach to work

Good knowledge of Microsoft Office tools

Proactive in proposing solutions

Bonus points for these

Experience with project management

Experience in a call center

Why you'll love working here

Be yourself in a culture that values equity, inclusion, and belonging





Belong by joining one of nine Business Resource Groups that connect globally with networks and allies

Grow your career in an agile, fast‑paced environment with many opportunities to progress

Continuously learn through ongoing training, development, and mentorship opportunities

Be healthy with best‑in‑class benefits starting on Day 1

Balance work and life with flexibility and resources to integrate work and life

Focus on mental health and well‑being with support for each other

Join a company committed to giving back and creating positive community impact

Get paid to volunteer for causes you care about

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. Our people are expected to uphold our values with integrity and behave in a manner that fosters an honest and respectful workplace.

📌 Learning Support Coordinator w/French (Madrid)
🏢 Fairygodboss
📍 Madrid