At isEazy, a leading provider of e-learning solutions for companies with over 20 years of experience, we are looking for a professional to join our Learning Office team as a CAU Technician. If you have skills in customer support, resolving queries, and experience delivering services associated with different platforms, we want you on our team!

This position is open to candidates based in Spain, Mexico, Peru, Colombia, or Brazil. Candidates must be able to work aligned with LATAM business hours . Residency in one of these countries is required.

Why join us?

With more than 20 years of experience in the national and international e-learning market, isEazy continues to grow and attract new clients every day who trust our innovative training solutions. We offer a cutting-edge suite of cloud platforms and SaaS software implemented with multinational clients both in Spain and internationally.

At isEazy, you will have the opportunity to be part of a young and dynamic team, contributing to a solid project that is constantly expanding. Here, every day is an opportunity to grow and learn alongside experienced professionals in the sector.

What will your responsibilities be?

- Handling user inquiries via email.
- Managing and tracking escalations.
- Monitoring SLAs.
- Providing support for course integration across different LMS platforms.
- Documenting processes.
- Tasks related to the management of all types of training and development activities, especially platform administration.
- Creating help articles and user guides.
- Developing training materials such as webinars and video tutorials.





What do you need?

- Knowledge of uploading, validating, and verifying the traceability of SCORM packages on platforms.
- Strong communication skills to resolve customer queries and potential issues via phone and support tools.
- Customer management experience.
- High level of English C1 (mandatory).
- Professional proficiency in Brazilian Portuguese (mandatory).
- Documentation skills.
- Good command of Microsoft Office and related tools.
- Availability to work aligned with LATAM time zones.
- Mandatory residency in Mexico, Peru, Colombia, or Brazil.

What do we value?

- Customer-oriented mindset, initiative to share ideas, attention to detail, and a positive attitude that contributes to maintaining an excellent working environment and strong teamwork.
- Experience creating courses using authoring tools.
- LMS platform management experience
- Process documentation and help portal management.
- Use of ticketing systems (Zendesk, Helpscout, etc.).

What do we offer?

- Joining a stable and dynamic project: Be part of a solid and continuously growing organization.
- Expert team: Collaborate with professionals with extensive experience in the sector.
- Adaptable working hours: 40-hour workweek from Monday to Friday, with 3 days of intensive working hours and 2 split-shift days throughout the year.
- 100% remote work, with the option to visit our offices in Madrid whenever you wish.
- If you are looking for an exciting challenge and an opportunity to grow professionally, we are waiting for you!

Are you ready for this challenge?

📌 LMS Support Specialist LATAM | Customer Operations (Madrid)
🏢 Iseazy
📍 Madrid