Luxury Digital Sales & Clienteling Manager We are currently supporting a newly launched luxury house in the watchmaking and fine jewellery sector.

The company is building its commercial organisation from the ground up and is looking for a Luxury Digital Sales & Clienteling Manager to help shape its direct-to-consumer business, reporting to the Head of Sales and working closely with the Founder.

Before applying, please note: This is not a retail boutique position.

We are specifically looking for professionals who have built their careers in:

Luxury e-commerce

Personal shopping through digital channels

Luxury customer relationship management

Candidates whose experience is primarily based in physical retail stores or boutique sales environments will unfortunately not be considered.

The Role You will be responsible for managing and converting inbound opportunities generated through:

E-commerce

Social media

Events

Referrals

VIP client introductions

You will build long-term relationships with high-net-worth clients and deliver a highly personalised luxury experience through phone, email, WhatsApp, video consultations and CRM-driven clienteling.





Success in this role will be measured not only by the quality of the customer experience delivered, but also by your ability to generate sales, increase client lifetime value and develop repeat business.

What We're Looking For

5+ years of experience in luxury digital sales, luxury e-commerce or digital clienteling

Proven experience managing affluent or HNW clientele remotely

Strong CRM mindset (Salesforce experience is a plus)

Experience selling luxury products online

Ability to convert enquiries into revenue while maintaining a premium customer experience

Fluent English + one additional language (German, French or Spanish highly valued)

Willingness to relocate to Palma de Mallorca

Why Join? This is a rare opportunity to join a luxury brand at the very beginning of its journey.

You won't inherit an existing structure or playbook. You will help build it.

You will work closely with the Head of Sales and have direct visibility with the Founder, with real impact on how the brand develops its client experience, digital sales strategy and long-term customer relationships.

Confidential search. Full details will be shared with shortlisted candidates.

📌 Luxury Digital Sales & Clienteling Manager (Madrid)
🏢 TACTIC TALENT
📍 Madrid