Are you enthusiastic about Luxury and Sales? We are looking for Heartists to join our team. Our newly established General Reservation Centre in Barcelona is looking for a passionate hospitality talent to become a fundamental part of our growing team with ambitious goals.

As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, offering guests your knowledgeable recommendations as you reserve their rooms and suites for any of our luxury brands hotels located worldwide. You will be sharing your expertise and knowledge for our spectacular, world‑class locations and properties, while having authentic conversations with guests.

What you will be doing

Responding to guests requests in an unscripted environment, where we are known as Heartists® (Heart + Artist). Everything we do comes from the heart, and you have the freedom be creative in your guest conversations

Having authentic conversations while you book global travel experiences to luxury destinations

Sharing your knowledge and your passion for hospitality, making thoughtful recommendations help your guests choose the right room and package for their needs

Qualifications

Education and/or work experience in sales, customer service, hospitality, or tourism industries.

Experience in luxury travel will be an asset.





Native level in literary Arabic and fluency in English (C1) is required

Excellent verbal and written communication and interpersonal skills

Strong understanding of customer service principles and best practices

Exceptional multitasking, organizational, and time management abilities

Strong sense of responsibility and accountability

Genuinely curious and eager to self‑develop

Respectful and collaborative within a diverse multicultural environment

Passionate about travel and hospitality

Additional Information What is in it for you:

Private health insurance

24 working days of paid holidays per year

Attractive discounted rates for our iconic properties worldwide

Daily food allowance

Incentive plan

Access to ongoing training and professional development

Opportunities for career growth

Diverse, inclusive, and fun work environment

Positive and supportive company culture

Work-Life Balance commitment

Opportunities to give back to the community and make a positive impact

Location and Availability Requirements

Must be currently legally entitled to work full-time in Spain

We offer rotating schedules

Days off fixed during Weekdays

Available for starting July 2026

Our Commitment to Diversity & Inclusion We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

📌 Luxury Reservation Consultant (Arabic Speaker) (Madrid)
🏢 Accor
📍 Madrid