We are Accor, a leading worldwide hospitality and lifestyle company. As part of our Global Reservation Centre in Barcelona, we are seeking a Luxury Reservation Consultant to handle inbound booking calls, provide knowledgeable recommendations, reserve rooms and suites, and maximize revenue for our luxury brand hotels worldwide. The role requires excellent sales skills, guest engagement, and an understanding of our brand portfolio.

Responsibilities

Respond to guest requests in an unscripted environment, using creativity and heart to guide conversations.

Have authentic conversations while booking integral travel experiences to luxury destinations.

Share your knowledge and passion for hospitality, providing thoughtful recommendation for rooms and packages.

Benefits

Comprehensive training program: a structured month‑long plan to learn our culture, values, business and quality standards.

Health insurance: private coverage and wellness activities.

Paid holiday: 24 working days per year.

Daily meal allowance.

Exclusive discounts at our iconic properties worldwide.

Incentive plan: rewards based on achieving goals.

Access to ongoing training and professional development opportunities.





Collaborative and inclusive work environment.

Work‑life balance and support for personal growth.

Qualifications

Background in sales, customer service, hospitality or tourism; luxury travel experience is a plus.

Native or proficiency in French and fluent in English (C1‑C2).

Tech savvy; comfortable with computers and new software.

Genuine passion for travel and hospitality.

Active listening skills; ability to understand and respond to guests’ needs.

Solid understanding of customer service principles and best practices.

Strong sense of responsibility and accountability.

Eager to learn and develop professionally.

Team player; collaborative and respectful in a diverse multicultural environment.

Availability to start July 2026.

Location and Availability Requirements Full‑time position based in Barcelona. Must be legally entitled to work full time in Spain. The role offers a rotating weekly schedule with fixed days off.

Our Commitment to Diversity & Inclusion Accor welcomes talent from all backgrounds and encourages diversity, inclusion and equal opportunity.

📌 Luxury Reservation Consultant (French Speaker) (Madrid)
🏢 Accor
📍 Madrid