Seeking a Manager – Process Excellence to drive transformation across People Operations by redesigning HR processes, improving efficiency, and enabling automation. This role focuses on standardizing workflows, reducing manual effort, and enhancing the employee and manager experience through digital solutions, with a strong emphasis on Oracle HCM and ServiceNow (HRSD). The role will drive process standardization, continuous improvement, and adoption of scalable service delivery solutions across the employee lifecycle.

This is a hybrid position and can be based in Basingstoke (UK), Barcelona (Spain), or Warsaw (Poland).

Responsibilities

Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, and scalability

Lead continuous improvement initiatives using data, feedback, and operational metrics

Conduct process reviews, identify root causes, and implement sustainable improvements

Reduce cycle times, errors, rework, and off-system/ad hoc requests across core HR processes

Build reporting and dashboards to provide visibility into performance and improvement opportunities

Partner with regional People Ops, COEs, and cross-functional teams to drive alignment and lead change management efforts

Establish and drive global process standards, templates, and documentation across People Operations

Identify and implement automation opportunities using Oracle HCM, ServiceNow (HRSD), and other digital tools

Partner with HRIS and HRIT teams to prioritize and deliver system enhancements and process improvements

Drive adoption of HR Service Delivery (HRSD)



models and self-service solutions to reduce manual work and improve user experience

Preferred Education

Bachelor's degree in Human Resources, Business Administration, Operations, or a related field

Master's degree (MBA or equivalent) is preferred

Preferred Experience

10-14+ years of experience in HR Operations, Shared Services, or HR Service Delivery (HRSD) environments

Proven track record in process improvement, redesign, or operational transformation initiatives within HR

Hands-on experience or exposure to Oracle HCM and/or ServiceNow HRSD or similar platforms

Strong understanding of case management, service delivery models, and self-service frameworks in HR

Strong analytical and problem-solving skills with a data-driven mindset

Ability to influence stakeholders and lead change across global, matrixed environments

Total Rewards

Salary range varies by location and local market conditions. It is based on multiple factors, including job-related knowledge/skills, experience, geographical location, and other factors. This position is eligible for an annual bonus with a target payout of 20% of base salary.

You'll also enjoy annual paid leave, access to our ULS University to support continuous learning and career development, two volunteering days each year to participate in community activities, and adaptable working arrangements designed to help you balance work and life.

Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship for this position.

📌 Manager, Process Excellence (People Operations & HR Transformation) (Madrid)
🏢 UL Solutions
📍 Madrid