NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.

Key Responsibilities

Perform continuous monitoring using UN‑approved tools across:

Network, servers, storage

Satellite & RF infrastructure

Security devices

Public cloud (Azure, AWS)

M365 and application platforms

Handle event management and alarm triage

Perform Tier‑1 troubleshooting following approved SOPs

Escalate incidents to

Tier‑2 engineering teams

External service providers (as required)

Support incident, critical incident, and security incident processes

Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)

Maintain accurate incident records in UN‑provided ITSM/CRM tools

Contribute inputs for

Shift reports

Incident and change reporting

Ensure 15‑minute shift handover overlap with incoming operators

Mandatory Skills & Qualifications

Minimum 1 year of relevant NCC / NOC / ICT operations experience

ITIL v3 or ITIL 4 Foundation certification

English proficiency: CEFR B2 or above

Ability to work rotational 24×7 shifts on‑site

📌 Network Operations Center Technician (Madrid)
🏢 BULLIT MANAGEMENT SERVICES
📍 Madrid