Real impact across a 14,000-person organization.

Passionate about leading the evolution of the digital workplace at enterprise scale? This is your opportunity.

The Role You'll own the reliability, quality, and evolution of Workplace services across an organization of 14,000 employees. You'll lead day-to-day operations for Active Directory, Entra ID, and Microsoft 365, while driving the strategic roadmap for O365 adoption. You'll manage 1 direct report and govern a 5-6 person managed service team.

What You'll Do

Own the full incident, request, problem, and change management lifecycle (AD, Entra ID, M365, EUC L2/L3).

Govern the external managed service team: SLAs, KPIs, operational reviews, and continuous improvement.

Lead the Microsoft 365 roadmap: new capabilities, adoption, and change management.

Drive automation (PowerShell, Power Automate) to reduce manual effort.

Coach and develop your team.





What We're Looking For

5+ years of experience in IT operations or Workplace services in large enterprise environments (5,000+ users).

Proven experience leading teams and governing vendors/MSPs.

Hands‑on expertise with Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Defender).

Deep knowledge of Active Directory and Entra ID (hybrid identity).

ITIL Foundation certification required; Microsoft 365/Identity certifications a plus.

Additional Highlights A strategic role with real impact across a 14,000‑person organization.

The chance to shape how workplace technology is delivered and evolved at scale.

A collaborative IT team invested in innovation and continuous improvement.

📌 & WORKPLACE SERVICE MANAGER (Madrid)
🏢 Talent-R
📍 Madrid