Join Excis – A Global Leader in IT Support & Infrastructure Services!

At Excis, we deliver world-class IT support solutions to enterprise clients across the globe. With operations in

190+ countries ,

6,000+ engineers , and

200+ enterprise clients , we are committed to innovation, collaboration, and exceptional customer service.

We're looking for a

Field Service Engineer (Desktop Support)

to join our team in

Barcelona, Spain . If you're passionate about IT support, enjoy solving technical challenges, and thrive in a fast-paced enterprise environment, we'd love to hear from you!

Why Join Excis?

Operations in

190+ countries

Trusted by

200+ Enterprise Clients

Collaborative and supportive work environment

Key Responsibilities

Deliver high-quality onsite and remote IT support for end users across assigned locations.

Provide first-line helpdesk and desktop support for hardware, software, and network-related issues.

Perform desktop lifecycle activities including imaging, deployment, configuration, troubleshooting, and hardware replacement.

Diagnose and resolve technical issues using appropriate diagnostic tools and knowledge base documentation.

Manage user administration activities including Active Directory account management and access support.

Support and maintain local IT infrastructure, including:

Windows workstations

Servers

Printers

LAN/WAN connectivity

Basic network components

Support mobile devices running iOS and Android.

Conduct regular meeting room and AV equipment health checks to ensure operational readiness.

Coordinate with internal engineering teams and external vendors for deployments, upgrades, migrations, and technical implementations.

Act as the primary Point of Contact (POC) for local IT support.

Ensure all incidents and service requests are logged, tracked, and resolved within SLA using ServiceNow or equivalent ITSM tools.

Assist with IT asset management, inventory tracking,



stock control, and documentation.

Prepare inventory and asset reports, including trend analysis for recurring hardware failures.

Provide support to nearby locations when required.

Follow company security policies, operational procedures, and best practices.

Requirements

Minimum

2+ years of experience in Desktop Support, IT Support, or Field Services.

Fluency in

Spanish and English

(spoken and written) is mandatory.

Strong customer service and communication skills.

Hands‑on experience with

Windows 10/11

Active Directory

ServiceNow or similar ITSM tools

Desktop/laptop deployment and imaging

Hardware troubleshooting and replacement

Mobile device support (iOS & Android)

Basic networking and server support

Meeting room technologies and AV equipment

Experience performing warranty hardware repairs for HP, Dell, or Lenovo devices is an advantage.

Strong troubleshooting and analytical skills.

Ability to work independently while managing multiple priorities.

Adaptable to travel to nearby customer locations when required.

Knowledge of Microsoft Office applications and endpoint security solutions.

Experience with ITIL processes, enterprise environments, or application support is a plus.

What We Offer At Excis, your expertise makes a real impact. You'll join a dynamic global team where you'll work with cutting‑edge technologies while supporting enterprise clients worldwide.

Competitive compensation

Global career opportunities

Professional development and continuous learning

Collaborative international work environment

Exposure to enterprise IT infrastructure and modern workplace technologies

Opportunity to grow with one of the world's leading IT support organizations

Ready to Take the Next Step? If you're a customer‑focused IT professional looking to grow your career with a global technology company,

apply today and become part of the Excis team in

Barcelona, Spain .

Excis – Delivering IT Excellence Worldwide.

📌 Onsite Support Engineer/SP (Madrid)
🏢 Excis Compliance
📍 Madrid