Your role As Operations Manager, you will be responsible for the end-to-end operational performance of Dstny’s services, leading a team of engineers and driving continuous improvement across reliability, automation, and service delivery.

This is a leadership role at the intersection of SRE, DevOps, and platform operations, requiring both strategic oversight and strong operational execution.

Key responsibilities

Own the availability, performance, and reliability of all production services

Define and manage operational KPIs, SLAs, and SLOs, ensuring clear visibility of service health

Lead incident management processes, including escalation, coordination, and root cause analysis

Drive a culture of continuous improvement, ensuring issues are resolved permanently

Improve and scale deployment, release, and change management processes

Establish and maintain operational standards, runbooks, and documentation

Drive automation and standardisation to improve efficiency and reduce manual effort

Ensure security, access controls, and compliance readiness

Collaborate with Engineering, Product, and Security teams to align operational priorities

Be part of the on-call rota for operational issues

Manage and optimise a 24/7 on-call model to ensure resilience and accountability

Leadership & team responsibilities

Build, lead, and develop a high-performing team of Operations Engineers

Be accountable for the On Call rota of the whole Operations team

Set clear priorities, expectations, and performance standards

Coach and mentor team members on incident management and operational best practices

Foster a culture of ownership, accountability, and continuous improvement





Encourage knowledge sharing and cross-team collaboration

What you bring Core experience

Proven experience leading Operations, SRE, or platform engineering teams

Strong track record managing cloud-native production environments

Deep understanding of incident management, monitoring, and service reliability

Experience driving operational improvements, automation, and efficiency gains

Strong stakeholder management and cross-functional collaboration skills

Technical expertise

Strong knowledge of cloud platforms (AWS and/or Azure)

Experience with Kubernetes and containerised environments

Familiarity with DevOps practices, CI/CD pipelines, and automation tooling

Experience with monitoring and observability tooling (e.g. Prometheus, Grafana)

Understanding of security principles and compliance frameworks

Leadership profile

Structured and data-driven decision-making approach

Strong communication and stakeholder influencing skills

Calm, pragmatic, and decisive under pressure

Strategic mindset with focus on scalability and long-term improvements

High ownership mindset with a bias for action

Nice to have

Experience operating large-scale SaaS platforms

Background in telecoms or real-time communications

Experience working in regulated environments (e.g. ISO27001, GDPR)

Exposure to infrastructure as code (e.g. Terraform)

Experience building or scaling SRE practices (e.g. error budgets, reliability frameworks)

What we offer you A leadership role in a fast-growing European technology company

Ownership of mission‑critical platforms at scale A collaborative and international working environment

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