? Operations & Key Account

At Star Robotics, we design, develop and manufacture autonomous robots for a wide range of real-world tasks. Our mission is to unlock new levels of efficiency by making robots operate and navigate smarter than ever before.

We are currently in a global expansion process and looking to expand our team with a customer-oriented, highly organized Operations & Key Account professional who will manage post-sales client relationships, onboarding and day-to-day operations of our robots at client sites ?

This role is aimed at someone with at least 3 years of experience in key account management and operations, capable of working with autonomy in a fast-growing, fast-paced startup environment. ? What we are looking for

We are looking for someone passionate about client relationships, with experience managing key accounts and post-sales operations, who knows how to combine excellent client care, operational rigor and commercial vision.

You will work closely with our engineering, product and operations teams to ensure every client has an excellent experience, from onboarding through day-to-day service.

A high level of English is essential for this role, as you will be working daily with international clients and partners. We are also looking for someone organized, proactive, with strong negotiation skills, and a genuine passion for client care. ✅ Must-have requirements

At least 3 years of professional experience in Key Account Management, Operations or Customer Success.

Fluent/native-level English and Spanish, both spoken and written — this is a key requirement for the role.

Experience managing clients in a post-sales phase: follow-up, issue resolution and client retention.

Experience managing the logistics of shipping, installation and onboarding of equipment/products at client sites.





Experience defining client requirements and managing pilots/service projects.

Strong negotiation skills and ability to upsell to existing partners and clients.

Organized, proactive and highly resourceful.

Availability for mobility (client visits, installations, occasional travel).

Work permit in Spain. ? What we offer The opportunity to join a fast-growing technology company in the robotics sector.

The chance to take part in the deployment of real autonomous robots, in real-world environments, at a key moment of general expansion.

Direct collaboration with cross-functional teams (engineering, operations, product).

A startup environment with real opportunities to grow, learn and take ownership.

Flexible working hours.

Full-time position: 40 hours per week.

Hybrid working model.

Remuneration based on profile and experience. ? About you

You have at least 3 years of experience managing key accounts and post-sales operations, and you enjoy being the link between clients and the company. You have a high level of English and Spanish, are organized, proactive, resourceful and have a natural talent for building relationships, with the confidence to negotiate and upsell to existing partners and clients. You are motivated to be part of a globally expanding project and to help every client have the best possible experience with our robots.

? Location: Spain ? Mobility: Required ? Work permit in Spain: Required ⏱️ Contract: Full-time, 40 hours/week ? Remuneration: Based on profile and experience

If you have at least 3 years of experience in Key Account Management or Operations, are fluent in English and Spanish, and are excited about helping our clients adopt autonomous robotics, we would love to hear from you.

? Apply directly through LinkedIn. ? Learn more about us: Autonomous Security Robots | Star Robotics

📌 Operations & Key Account (Madrid)
🏢 STAR ROBOTICS
📍 Madrid