About Valeria Valeria is building the future of HR and payroll in Spain. We're an AI-native platform that automates contracts, payroll, and compliance for companies with high employee turnover (hospitality, delivery, events, agriculture). We're rethinking how an entire industry works—moving from manual, error-prone processes to intelligent automation.

We're a fast-growing startup backed by top investors, disrupting a €5B+ industry that's still stuck in spreadsheets and legacy software.

The Role We're looking for an

Operations Lead who's obsessed with building systems that scale. You'll own the architecture of our customer operations: designing automation, eliminating friction, and turning messy processes into elegant, measurable workflows.

You'll spend most of your time in the operational layer: mapping journeys, automating touchpoints, designing dashboards, and making sure our systems work before our team has to. You'll also oversee a small CS team, but the real leverage is in the infrastructure you create around them.

What You'll Do Build Automation & Scale Operations

Automate everything possible: customer notifications, ticket routing, report generation, workflow triggers

Map the full customer journey and eliminate every manual touchpoint that shouldn't exist

Build operational dashboards (Metabase/Looker) with the metrics that matter: CSAT, NPS, time-to-resolution, churn signals

Design early warning systems for at-risk clients and SLA breaches

Own the automation roadmap: quick wins for Q2-Q3, structural projects for H2

Own Onboarding End-to-End

Full responsibility from contract signature to successful go-live

Define standard timelines and success criteria by customer segment

Build segment-specific playbooks and self-service onboarding for small customers





Track every onboarding in real-time with health scores and proactive escalation

Measure obsessively: time-to-first-payroll, implementation success rate, early CSAT

Be the Voice of the Customer to Product

Systematize feedback: categorize tickets, analyze patterns, run structured customer interviews

Translate pain points into product requirements with detailed user stories and acceptance criteria

Deliver weekly Voice of Customer insights to Product & Engineering

Oversee the CS Team

Coordinate a team of 4, ensuring workload balance and SLA coverage

Build playbooks and escalation processes for complex cases

Create dashboards that give real-time visibility into team performance

Who You Are Must-haves:

3-5 years in CS operations, growth ops, or similar high‑intensity operational roles

Techie mindset

You can read basic code, understand APIs, build automations (Zapier, Make, n8n, or similar)

Systems thinker

You see patterns, design workflows, and document processes obsessively

Data‑driven

You build dashboards, track metrics, and make decisions based on evidence

Startup hustle

You've worked in fast‑growth environments where things break and you fix them

Fluent Spanish + strong English

(our customers are Spanish, our team is international)

Experience with labor law, HR tech, or compliance‑heavy products

SQL skills or BI tool experience (Metabase, Looker, Tableau)

You've built CS operations from scratch or scaled them 3‑5x





Background in consulting, project management, or process improvement

You've worked closely with engineering teams on product development

You’ll thrive if

You get energized by building systems that make teams 10x more efficient

You love the challenge of turning messy operations into elegant automation

You're equally comfortable in spreadsheets, CRM tools, and technical documentation

You can context‑switch between coaching your team and debugging a workflow

You're obsessed with customer experience but pragmatic about what to automate vs. humanize

What We Offer

Competitive compensation : €50,000 - €60,000 gross salary + equity

Free lunch when you're at the office

(thanks to Nora)

Versátil remuneration with Coverflex

Flexibility : Hybrid setup (HQ in Barcelona), 60 days/year remote work from anywhere, unlimited PTO

Mission‑driven work : Transform how payroll and HR are done in Spain—solve real problems for real businesses and their employees

Founding team impact : Join early enough to shape our GTM strategy, sales culture, and customer relationships

Ownership and autonomy : Direct collaboration with founders, your voice matters in pricing, positioning, and product decisions

Modern sales culture : We care about pipeline hygiene, honest forecasting, and customer success—not activity metrics for the sake of activity

Why Join Valeria Now?

Timing : We're past the "idea stage" with real customers and revenue, but early enough that you'll define how we scale

Market opportunity : €5B+ market in Spain, every company with employees needs payroll, and current solutions are outdated and painful

Product‑market fit : We're solving a painful, expensive problem with a product customers actually love

📌 Operations Lead (Madrid)
🏢 Valeria HR
📍 Madrid