Mission The Operations Manager is responsible for the entire CT Service Operations within Atlas Copco (Philippines) Inc.

Responsibilities Workshop Management

Organize, supervise and maintain discipline over all workshop activities and ensure good housekeeping throughout the workshop and its vicinity

Implement good maintenance intervention and upkeep service vehicle cleanliness at all times

Ensure that all workshop equipment are properly maintained and calibrated to reduce downtime.

Monitor subcontractors or suppliers on job quality and negotiate on related work or services costing

Products and Processes

Ensure the efficient arrangement of technicians’ daily assignment in meeting the customer service requirement

Execute/Implement Service Contract and related services to the customers In coordination with the Customer Support Manager, monitor and execute the 24-hour customer-care system In coordination with the Customer Support Manager, monitor and control Work-In-Progress (WIP) to a minimum and ensure the timely and proper close-out of all service jobs

Maintain relevant records and report on regular intervals on service operations performance

Responsible for the establishment and implementation of all quality procedures related to service operation

Coordinate with Technical and Customer Support Managers to reinforce strength and improve weakness in the workflow chain

Customer Satisfaction

Coordinate with Technical and Customer Support Managers to resolve customer disputes with regards to all service deliverables and their performance

Coordinate with Technical and Customer Support Managers to evaluate customer feedback and take corrective actions when required

People Management

Plan, prioritize and organize tasks and activities for the service team to maintain the highest productivity and quality.

Responsible to equip the service team with all necessary tooling and equipment





Monitor the performance and evaluate the training needs for all FSEs/Staff in collaboration with respective supervisors including branches as well as the Technical Manager

Assess current and future staffing needs based on organizational goals and budget realities. Using merit principles, ensures staff are appropriately developed, utilized, appraised, and rewarded; takes corrective action.

General

Implement all instructions as directed by the Head of Department.

Any other duties which may be assigned from time to time by the Business Line Manager for CTS Operations or the General Manager - CT

Requirements Experience

Minimum of five (5) years’ managerial experience in a technical, engineering, or after-market service environment, with strong analytical skills, people management, and business acumen.

Knowledge

Proficient in computer applications and systems

Strong background in Technical Service Operations Management

Solid expertise in Customer Relationship Management

Skilled in Resource Planning and Staff Management

Education Requirements

University/College Degree qualification in technical / engineering or business discipline

Benefits Upon Hire

Group Corporate Travel Insurance

Group Life Insurance

Meal Allowance

Mobile Allowance/Mobile Plan

Online Training Programs

Personal Accident Insurance

Service vehicle

Birthday GC

Coffee Allowance - Monthly

Rice Allowance - Monthly

Medicine Allowance

Company Events

HMO

International Training Programs

Bigger Regular Holiday Payment

Uniform

Christmas Token

Sick Leave

Prolong Sick Leave

Vacation Leave

Benefits Upon Regularization

Christmas Door Prize

Annual Salary Review

Medicine Allowance

Medicine Subsidy (70/30) - Group Hospitalization Plan

Gratuity Pay

Salary Loan

Wedding Gift

Service Award

Retirement Plan

Bereavement Benefit

Bereavement Leave

Additional Anniversary Leave

Other Perks

Free medical exam A friendly, family-like environment

Plenty of opportunity to grow and develop A culture known for respectful interaction, ethical behavior and integrity.

Access to integral Job opportunities, as part of Atlas Copco Group

📌 Operations Manager (Madrid)
🏢 Atlas Copco
📍 Madrid