Since our launch in early 2022, we have grown into an innovation leader in specialty bakery and coffee with more than 50 locations in 10 countries – and we are far from done. With new stores opening across Europe and further expansion into Asia and America in preparation, our brand world is constantly evolving and needs strong spatial and visual identities.

Our concept of specialty bakery and coffee is all about experience – from bold flavours to a distinctive design language that transforms every visit into a lifestyle moment.

For our second headquarters in Barcelona, Spain, we are looking for an Operations Manager (m/f/d) to drive CINNAMOOD’s operational excellence worldwide. In this role, you will support franchise partners in daily operations, including introducing new products and optimizing operational processes, onboarding new partners, and actively participating in store openings across Europe and beyond. With your expertise in scalable processes and a hands‑on, collaborative approach, you will ensure every partner thrives and every launch is a success.

Responsibilities

Supporting franchise partners in day-to-day operations to help them focus on growth

Leading and accompanying new store openings across Europe and beyond

Monitoring performance metrics and translating insights into actionable strategies, including P&L; analysis, cost management, local marketing, and platform ratings (e.g., Google, delivery apps)

Managing quality and compliance audits, covering HACCP, product standards, and customer service





Designing and implementing training programs for both franchise partners and their teams

Collaborating closely with Franchise, Marketing, Product Development, and Store Design teams

Qualifications

Completed degree in Business Administration, Management, or a related field

Good or initial experience in franchise management or the hospitality/restaurant sector

Proven reliability, personal accountability, and a strong sense of initiative

Entrepreneurial mindset, strong numerical affinity, and a solution‑oriented approach

Excellent communication skills and the ability to work effectively in a team

Willingness to travel internationally and perform well under pressure

Fluent in English; German and Spanish skills are a strong plus

Benefits

Modern, design-focused workspace in the heart of Barcelona, with inspiring views, coffee, fresh fruit, and everything you need to work efficiently and comfortably

Varied and meaningful tasks in a young, fast‑growing company with flat hierarchies and short decision‑making paths

Collaborative work environment – we work side by side with colleagues at eye level and encourage open communication and idea sharing

Motivated, dynamic team that supports you, celebrates successes, and stands by each other

Health & lifestyle perks: Urban Sports (Business Package M), wellness initiatives, and team activities

Exciting team events that connect, motivate, and inspire

Adaptable working hours to balance work and life

Work location

Combination of fieldwork and our CINNAMOOD Barcelona HQ – with the option to work from home

📌 Operations Manager (m/f/d) (Madrid)
🏢 Cinnamood
📍 Madrid