We are seeking an intelligent, highly organised and service-driven individual to strengthen the operational backbone of the Digital Education Council as we continue our rapid integral expansion.

As the Operations & Support Associate, you will play a central role in ensuring that our members and partners experience seamless and high-quality support. You will support coordinate onboarding, manage access to DEC resources, ensure smooth delivery of sessions and events, and maintain the key operational systems that power the Council’s work. You will be a key point of contact for member enquiries and will help maintain the standards of excellence that define the DEC experience worldwide.

This is an operational and member-facing position at the intersection of education, innovation and organisational excellence. It is ideal for a highly motivated professional or young graduate who enjoys structure, precision, problem-solving and supporting people. This is a hands‑on role with significant responsibility and scope to grow as the Council continues to expand.

Core Responsibilities

Coordinate onboarding of new member institutions: Ensure smooth setup of accounts, distribution of welcome materials, and alignment on upcoming sessions, courses, and deliverables.

Provide first‑line support for member queries and tech access issues: Troubleshoot login, platform, and course access questions

Monitor participation across DEC activities: Track attendance and engagement across briefings, working groups, and events

Coordinate logistics for online sessions and workshops: Scheduling, calendar invites, Zoom setup, and post‑event follow‑up.





Maintain operational SOPs: Document and update standard operating procedures for recurring workflows to ensure consistency and scalable operations.

Support data collection for reporting and dashboards: Help gather data for the Institutional Engagement Score, event metrics, and monthly/quarterly reports.

Manage internal calendars and project timelines: Ensure task tracking, reminders and deadlines for multi‑stakeholder projects.

About You

Excellent spoken and written English (other languages are an asset)

Strong writing, communication and stakeholder management skills

Proficient in Microsoft Excel and PowerPoint

Highly organised and process‑driven

Comfortable working independently in fast‑paced environment

Previous internship or experience in a similar role is ideal

Familiarity with HubSpot, Canva and Zoom is a plus

Interest in digital transformation and the future of education

About the Digital Education Council The Digital Education Council (DEC) is a global community of practice of institutions spanning six continents. The Council is committed to driving sustainable innovation and AI adoption in Education and Workforce Development. Member institutions of the Digital Education Council represent a globally diverse and strategically balanced mix of research universities, business schools, polytechnics, liberal arts colleges, and community colleges.

Collectively, they serve over 3 million students and employ more than 350,000 faculty and staff from a wide range of disciplines, making DEC one of the most globally representative alliances in education. DEC now counts over 190 member institutions.

📌 Operations & Support Associate (Madrid)
🏢 Digital Education Council
📍 Madrid