Job Requirements Job Title: Personal Cruise Consultant, English

Where passion meets opportunity The best of your adventures is the one you have yet to sail!

Your Purpose

Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings.

This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth.

With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises creating experiences that build trust and drive results.

In a fast-paced, multilingual environment, you will combine commercial focus with a genuine passion for delivering exceptional customer experiences.

Your Impact

High-Value Conversions

Lead consultative sales conversations with strong objection handling and urgency management

Guide customers from interest to confirmed bookings with focus on high-value itineraries and upsell

Take full ownership of individual NTR production targets and revenue performance

Expert Product Advisory

Master MSC itineraries, ships, cabins, pricing logic and competitive positioning

Recommend tailored solutions balancing customer needs with premium brand experience

Position MSC value proposition effectively versus competitors

Operational Excellence

Build and grow personal client portfolio through structured follow-ups and reactivation

Maintain long-term relationships driving repeat business and incremental revenue

Manage accurate CRM records ensuring structured pipeline and qualified leads

Adhere to schedules, performance targets, and quality guidelines set by the Hub leadership

Thrive in a complex, fast-paced environment,



managing customer communications across multiple channels (phone, chat, and other platforms) while maintaining high service standards

Sales and Conversion

Manage consultative sales conversations from initial customer interest through to booking confirmation Support customers in choosing the most suitable cruise solution based on their needs and preferences Drive booking conversion, upselling and overall commercial performance Contribute directly to individual sales and revenue targets Client Portfolio Development

Build and progressively develop a personal client portfolio Maintain customer relationships over time to encourage repeat bookings and long-term value Manage structured follow-ups, reactivation opportunities and future sales potential Work on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns Product Advisory

Develop strong knowledge of MSC itineraries, ships, cabins, pricing logic and promotions Provide clear, reliable and personalized advice to customers Recommend tailored solutions while maintaining a premium customer experience Communicate the MSC value proposition effectively and credibly

Final incentive mechanics and compensation details will be shared during the recruitment process

Your Journey so far

Experience & Background

Experience in consultative, phone-based sales of complex or high-value products is a strong advantage Ability to manage customer conversations from initial interest through to booking confirmation Experience in building and managing a personal client portfolio (follow-ups, repeat clients, reactivation)



is highly valued Previous experience in travel, hospitality or other service-oriented industries is a plus Experience in customer-facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued

What Matters Most

Strong commercial mindset and natural focus on conversion and results Confidence in managing customer relationships and guiding decision-making Ability to follow up, advise and close with a structured and proactive approach Comfortable working in a performance-driven environment while maintaining a high-quality customer experience Key Competences

Consultative selling approach with a focus on revenue generation Good objection handling and ability to support customers in their decision process Ability to quickly learn and understand complex products and commercial dynamics Clear and professional communication aligned with a premium brand Your Essentials

Fluency in English (spoken and written); additional languages are a strong advantage

Full right to work in Spain

Comfortable working in rotating shifts

Working Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7)

Location: Valencia, Spain

Benefits In addition to joining a dynamic and growing team, we are pleased to offer:

The opportunity to work for an internationally renowned company.

Excellent career development and growth opportunities.

Private medical insurance fully covered by the company.

Meal vouchers.

Access to the Wellhub platform, providing discounts and memberships for gyms, fitness centers, and wellness services.

We believe these benefits, together with the opportunity to contribute to an exciting international environment, make this a great opportunity for your professional development.

📌 Personal Cruise Consultant, English (Valencia)
🏢 MSC Cruises
📍 Valencia