Your Purpose Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high-performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high-value bookings. This is a consultative, relationship-based position, where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth.

With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises, building trust and driving results in a fast‑paced, multilingual environment.

Your Impact High‑Value Conversions

Lead consultative sales conversations with strong objection handling and urgency management

Guide customers from interest to confirmed bookings with a focus on high‑value itineraries and upsell

Take full ownership of individual NTR production targets and revenue performance

Expert Product Advisory

Master MSC itineraries, ships, cabins, pricing logic and competitive positioning

Recommend tailored solutions balancing customer needs with premium brand experience

Position MSC value proposition effectively versus competitors

Operational Excellence

Build and grow personal client portfolio through structured follow‑ups and reactivation

Maintain long‑term relationships driving repeat business and incremental revenue

Manage accurate CRM records ensuring structured pipeline and qualified leads

Adhere to schedules, performance targets, and quality guidelines set by Hub leadership

Thrive in a complex, fast‑paced environment, managing customer communications across multiple channels (phone, chat and other platforms) while maintaining high service standards

Sales and Conversion

Manage consultative sales conversations from initial interest through to booking confirmation





Support customers in choosing the most suitable cruise solution based on their needs and preferences

Drive booking conversion, upselling and overall commercial performance

Contribute directly to individual sales and revenue targets

Client Portfolio Development

Build and progressively develop a personal client portfolio

Maintain customer relationships over time to encourage repeat bookings and long‑term value

Manage structured follow‑ups, reactivation opportunities and future sales potential

Work on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns

Product Advisory

Develop strong knowledge of MSC itineraries, ships, cabins, pricing logic and promotions

Provide clear, reliable and personalized advice to customers

Recommend tailored solutions while maintaining a premium customer experience

Communicate the MSC value proposition effectively and credibly

Final incentive mechanics and compensation details will be shared during the recruitment process.

Your Journey so far Experience & Background

Experience in consultative, phone‑based sales of complex or high‑value products is a strong advantage

Ability to manage customer conversations from initial interest through to booking confirmation

Experience in building and managing a personal client portfolio (follow‑ups, repeat clients, reactivation) is highly valued

Previous experience in travel, hospitality or other service‑oriented industries is a plus





Experience in customer‑facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued

What Matters Most

Strong commercial mindset and natural focus on conversion and results

Confidence in managing customer relationships and guiding decision‑making

Ability to follow up, advise and close with a structured and proactive approach

Comfortable working in a performance‑driven environment while maintaining a high‑quality customer experience

Key Competences

Consultative selling approach with a focus on revenue generation

Good objection handling and ability to support customers in their decision process

Ability to quickly learn and understand complex products and commercial dynamics

Clear and professional communication aligned with a premium brand

Your Essentials

Fluency in English (spoken and written); additional languages are a strong advantage

Full right to work in Spain

Comfortable working in rotating shifts

Working Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7).

Location: Valencia, Spain.

Our Commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a general team that is pushing boundaries and achieving something remarkable. Your journey starts here!

📌 Personal Cruises Consultant (Madrid)
🏢 MSC Cruises
📍 Madrid