About SHIELD

SHIELD is a device-first fraud intelligence platform built on the world’s most persistent device identification technology across applications and platforms. Powered by SHIELD AI and patented technology (SHIELD Sentinel), SHIELD sets the general standard for device identification (SHIELD Device ID) and exposes the full range of fraud tools and techniques through more than 20 risk indicators, delivering real-time, actionable fraud intelligence across all use cases and industries worldwide. Trusted by global unicorns including inDrive, Alibaba, Deliveroo, Meesho, TrueMoney, Unico ID and OLX, SHIELD operates with teams across Los Angeles, São Paulo, London, Berlin, Jakarta, Bangkok, Bengaluru, Beijing and Singapore, advancing our mission: to eliminate unfairness and enable trust for the world.

Responsibilities

- Act as the expert in our solutions and a trusted advisor to our clients.
- Maintain and strengthen client relationships while supporting clients through the implementation of SHIELD's solutions both pre and post sales.
- Work closely with various teams internally and externally to provide white‑glove service and support, including technical & solution consultancy and quick troubleshooting.
- Drive & own the POC as a technical SPOC, including implementation and onboarding as a Pre‑sales Engineer.
- Provide demos of SHIELD capabilities with the Sales counterpart,



and customise or data‑model the demo according to the client’s use case.
- Act as a liaison on technical support for existing customers and facilitate product adoption for clients in line with pre‑sales, post‑sales and renewal processes.
- Serve as the Face of the company to the clients, maintaining the existing relationship, building trust, and creating value.
- Collaborate across different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients.
- Demonstrate empathy by standing in the client’s shoes and dedicate effort to drive high levels of client satisfaction while upholding the company’s integrity.
- Perform regular technical account reviews, product trainings, and on‑site visits to provide insights and analytics for clients.
- Assist clients in optimising the overall solution to make them successful using SHIELD solutions and ensure long‑term success.
- Serve as the trusted technical & solution advisor to our clients, seeking and working with the SHIELD product and engineering teams to manage clients’ feature request prioritization.
- Proactively advocate for SHIELD’s product adoption by identifying opportunities where our product can better fit the clients’ needs and technology.

📌 Pre-sales Engineer (Madrid)
🏢 Doist
📍 Madrid