Principal Solutions Architect The Principal Solutions Architect leads Sprinklr’s most complex and strategic enterprise engagements, setting architectural direction at scale and serving as a senior technical authority across AI‑driven customer engagement initiatives.

What You’ll Do Act as a trusted executive advisor to Sprinklr’s largest and most complex enterprise customers.

Own end‑to‑end architectural strategy for large‑scale, multiyear transformation programs.

Define enterprise standards for AI, data, CCaaS, and omnichannel customer engagement architectures.

Serve as the final escalation point for complex integration, data, and AI challenges.

Influence Sprinklr’s product and platform roadmap through deep customer insight.

Establish reference architectures and best practices across the general SA organization.

Mentor Lead and Senior Solutions Architects and elevate technical excellence.

Represent Sprinklr as a thought leader in AI‑powered CX and enterprise architecture.

Qualifications Bachelor’s degree in computer science, mathematics, or engineering; master’s strongly preferred.

15+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.

5+ years leading CCaaS software architecture at scale.

Deep expertise in AI, automation, and machine learning.





Proven leadership in multi‑cloud, hybrid cloud, and real‑time data architectures.

Strong executive presence and strategic influence.

Benefits Sprinklr offers a comprehensive suite of benefits designed to help each member of our team thrive. This includes voluntary healthcare coverage for you and your family in applicable countries, paid time off to recharge and spend time with loved ones, and an open mentoring program to support growth and amplify our focus.

EEO and Accommodations Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

📌 Principal Solutions Architect - CCaaS (Madrid)
🏢 JobFlurry
📍 Madrid