Process Assistant - AVV4, Reverse Logistics Job ID: 10478286 | Amazon Commercial Services Pty Ltd

Process Assistants form an integral part of Amazon's Middle Mile operations, contributing significantly to the team's dynamic growth. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external stakeholders.

Please note the shift pattern is variable, based on 4 days on and 3 days off including weekends.

Key job responsibilities

Track and report labor hours

Occasionally, assist with production duties, train associates and verify SOP (standard operating procedure) compliance

Ensure successful area performance through tracking and reporting metrics

Independently assess all aspects of associate work performance and provide timely and detailed feedback

Participate in Operational Excellence initiatives

Maintain a full understanding of workflow and daily production goals

Review and update SOPs as required

Ensure work areas remain clean and are properly equipped

Identify and address safety hazards within the work area, and participate in safety initiatives

Coach associates on ways to work safely at all times

Ensure all job injuries are reported timely in accordance with established policies and procedures

Provide leave coverage for Shift Managers

Basic Qualifications

Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

Previous experience leading teams

Experience working within a similar field (manufacturing/distribution/warehousing/large retail)





Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

Availability to work 38 hours+/week, and overtime as required

Experience working with computers and Microsoft Office (Outlook, Word, Excel)

Preferred Qualifications

Leadership experience directly managing others

Comfortable in lifting up to 16 kilos, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach, all with or without reasonable accommodation

Experience with performance metrics and lean process improvement

Acknowledgement of country In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Inclusive culture Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

📌 Process AssistantReverse Logistics (Madrid)
🏢 Amazon
📍 Madrid