Role Purpose

As GCS RIS Implementation Manager, you are accountable for the successful implementation of Roche’s digital products at the customer. In early product life cycle phases you will be responsible for implementing select RIS products in the ‘Nail-It’ phase of the product lifecycle. You will then be accountable for the successful onboarding and success of the affiliate implementations.

Key Responsibilities

- Provide customer project expertise to the GCS Technical Product Manager.
- Support the product life cycle by improving product serviceability and implementability while keeping the broader solution in mind.
- Develop project documentation in accordance with the scope and deliverables of the project, following best practices.
- Alert the established escalation person(s) if problems are not resolved in a reasonable amount of time.
- Escalate to the manager and appropriate functional heads when major issues arise that pose risk to the project’s critical path.
- Follow or develop testing scenarios to test new or modified implementations of navify Product(s), verify test results, and drive customer acceptance.
- Stay well-informed of changes to the roadmap, features, and known features of the products within your sphere of influence.
- Learn and share knowledge obtained for better usage of company-provided tools and software; suggest new technologies and software that may improve productivity and efficacy of the team.
- Maintain and understand training compliance to ensure that work and interactions thereto depend on Roche’s Code of Business Conduct.
- Maintain compliance with Roche’s T&E; guidelines, including cost guidelines, reporting timeliness, transparency,



and correct usage of Roche’s credit card and travel tools.
- Build or help shape tools for teams to be more productive, with management buy‑in.
- Create solutions to complex issues without requiring management guidance.
- Find solutions to issues that require resources from outside teams, document them, and integrate them into standard processes for the team.
- Mentor and onboard other members of the team.
- Develop templates for new documentation or improve current templates and documentation (Meeting Minutes, Project Schedule, Runbook, etc.).

Your profile

- Good communication skills and proficiency in English, Spanish, and French.
- Bachelor's or master’s degree in a relevant field (IT, Lab Technician, etc.) AND
- 5+ years of relevant work experience in IT, lab organization (medical lab technician, lab manager) or hospital IT networks, interfaces, and/or database OR
- An equivalent mix of relevant education and work experience is required.
- Previous experience working in a clinical environment is highly desirable.
- Explicit problem‑solving attitude and experience working in a customer‑oriented way in an interdisciplinary environment.
- Willingness to travel (up to 50%) nationally and worldwide.
- Independent, proactive and versatile working approach, but also acting as a team player in a general team.

Locations

You will be based in Sant Cugat, Spain. As this position is a global role, international business travel will be required depending on the business location of the successful candidate and ongoing business project activities.

Roche is an equal opportunity employer.

Roche est un employeur offrant l’équité en matière d’emploi.

📌 Project (Client Services) Manager (Madrid)
🏢 Roche Holding
📍 Madrid