Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir.

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Roche, où chaque voix compte.

La position The Opportunity The Digital Innovation and Operational Services Chapter is a global team in R&D; that focuses on internal improvement: increasing productivity, efficiency, and the ability of the R&D; organization to collaborate across its global organizational interfaces. Our work involves reducing complexity of our systems, harmonizing processes, tools, and business practices, and building connections across geographical and organizational silos.

We are seeking a

R&D; Enterprise Tools Operations Specialist to join our global support team. You are well organized and detail-oriented . You will be the reliable service provider handling critical system requests within our core business tools, ensuring our scientists and engineers worldwide can focus on developing innovative products for patients.

This role requires building organizational know-how

—understanding who our internal customers are, how they work, and solving problems in a way that anticipates their support needs. You are quick in learning new software systems and tools , enjoy helping your coworkers every day, and are motivated to innovate internal processes to automate tasks, you will fit right into our team!

Key Responsibilities

Execute R&D; System Requests:





Fulfill customer tool requests using expertise in business systems and compliance standards.

Provide Timely Expert Support

Offer professional, empathetic, and quick solutions to R&D; operational issues and system problems.

Expert in our Global Business Applications:

Act as the subject matter expert for one or more complex R&D; business applications.

Specialize in R&D; Processes:

Develop deep expertise in key processes (e.g., records management, lab data, change requests) for high-accuracy execution.

Maximize Scientist Productivity

Use your expertise across business data and organizational structure to streamline operations and save significant time for R&D; scientists.

Anticipate Customer Needs

Build organizational know-how of R&D; roles and priorities to deliver proactive system support.

Maintain Global Service Excellence

Demonstrate a strong, collaborative customer service mindset within a diverse, global team.

Drive Process Improvement

Identify manual steps and actively suggest opportunities for digitization and improvement.

Automate Administrative Tasks

Apply or develop automation and AI tools to reduce administrative load on R&D; staff.

Ensure Data Integrity and Compliance:

Guarantee all activities strictly adhere to regulated R&D; processes, supporting audits and data retrieval.

Requirements

Education

Bachelor’s degree, preferably in a technical, scientific, or business discipline.

Experience

2+ years of professional experience in an operations, technical support, or system administration role,



or equivalent academic projects / internships.

Language Skills

Excellent written and verbal English Language skills are required to support our general organization. German language skills are a plus.

System Proficiency

Ability to quickly learn new software, systems, and processes is essential.

Prior experience in enterprise business applications is desirable (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools).

Education and experience in data structures, databases, automation, scripting, AI prompt engineering and/or development of AI agents is desirable.

Tools

Experience with SAP, Cornerstone, Google Suite and Office Suite is a plus.

Execution & Focus:

A proven ability to complete complex, detailed tasks accurately and efficiently . You have a rigorous and detail-oriented approach to following established processes.

People Skills

Demonstrated ability to work well with others in a hybrid virtual and global team environment.

Qui nous sommes Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir.

Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.

📌 R&D Business Tools Operations Specialist (Madrid)
🏢 Roche Holding
📍 Madrid