Regulatory Case Specialist (They/She/He) (Spanish)

As you contemplate your future, you might be asking yourself, " What's the next step?’’ Start your journey with us!

We're seeking an experienced Regulatory Case Specialist to join our Communications team in a hybrid model based in our Barcelona office to manage consumer regulatory complaints, directly reporting to the VIP Customer Communications Team Lead. If you're ready to soar, we're ready to take you there.

What you will do

The Role's Key Responsibilities

As an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the integral company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of

- Manage legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases.
- Manage data protection consumer rights cases.
- Collaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service.
- Support other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members.
- Support VIP Communications projects by collaborating with team members when required.
- Measure, analyse, and report on the results of initiatives.

What you need to succeed:

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:





Personal skills

- Passionate for the travel industry;
- Acute sense of judgement, tact, diplomacy and crisis communication;
- Analytical capacity, problem-solving mindset and organised;
- Customer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude;
- Ability to negotiate on a win-win perspective.

Valuable

- Experience in legal case management tourism-related (GDPR, tourism and consumer regulations).
- Other languages will be an advantage, including: German, Portuguese, Norwegian, Swedish, Dutch, Catalan, Euskera and/or Galician;
- It will be a plus to have experience in PR, media relations, VIP management and/or Social Media management;
- Experience in handling VIP accounts and/or sensitive customer complaints;
- GDS Amadeus and/or Galileo knowledge will be a plus;
- Proven successes in both traditional and interactive claims channels.

We are an equal-opportunity employer and value diversity at our company.

We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Our people are the key to our success.

Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.

Don’t meet every requirement?

If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.

📌 Regulatory Case Specialist (They/She/He) (Spanish)
🏢 Traveltechessentialist
📍 Madrid