Lighthouse is seeking a Retention Specialist to help establish a dedicated retention capability for non-managed accounts, acting as the first line of defense against churn. You will handle churn requests, investigate risks, apply retention playbooks, and execute scalable outbound interventions that protect recurring revenue.
You will combine data, persuasive objection handling, automated workflows, and AI tools to improve win-back outcomes and follow each case through to a clear resolution,
📌 Remote Retention Specialist – Protect Revenue and Win-Back (Madrid)
🏢 Traveltechessentialist
📍 Madrid
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