About The Miiro Borneta Hotel The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open‑plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vista for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.

About the Role As a Reservations Coordinator, you will play a key role in shaping the guest journey from the very first interaction. You will be responsible for ensuring an efficient, accurate, and commercially aware reservations process, while supporting the hotel’s revenue strategy and maintaining strong relationships with key partners.

This position reports directly to the Rooms Division Manager.

Reservations Executive Key Responsibilities Reservations Strategy & Operations

Oversee the end‑to‑end reservations process, ensuring accuracy, efficiency, and alignment with the hotel’s commercial strategy

Supervise and optimise reservation workflows, identifying opportunities to enhance conversion and guest experience

Ensure all bookings, modifications, and cancellations are managed with precision and in line with brand standards

Maintain full accountability for data integrity across PMS and internal systems

Lead the handling of complex, high‑value, and VIP reservations, ensuring a personalised and seamless approach

Act as escalation point for reservation‑related challenges, ensuring swift and effective resolution

Revenue Optimisation & Inventory Management

Proactively drive revenue performance through strategic upselling, cross‑selling, and conversion optimisation

Collaborate closely with the Revenue team to align inventory, pricing, and availability with demand trends

Monitor pick‑up, pace, and booking patterns, providing insights and recommendations to maximise occupancy and ADR

Identify and resolve discrepancies in rates, availability, and system configurations

Support the execution of revenue strategies across all distribution channels





Room Strategy & Inventory Coordination

Lead room allocation strategy, ensuring optimal distribution based on guest value, operational efficiency, and commercial priorities

Oversee room blocking for VIPs, long stays, and groups, ensuring alignment with guest expectations and hotel positioning

Coordinate closely with Front Office and Housekeeping to maximise room readiness and operational flow

Continuously review and adjust allocations in line with last‑minute changes and business needs

Partner Relations & Business Development

Manage and develop relationships with key travel agents, consortia, and lifestyle/luxury partners

Act as primary contact for high‑value partners, ensuring seamless communication and service delivery

Identify opportunities to increase production and drive repeat business through strategic account management

Support Sales in nurturing partnerships and converting leads into confirmed business

Leadership & Cross‑Department Collaboration

Act as a key liaison between Reservations and Front Office, Revenue, Sales, and Guest Experience

Provide guidance and support to junior team members, fostering a high‑performance and service‑driven culture

Ensure all departments are aligned on promotions, packages, and key operational updates

Support Front Office during peak periods, ensuring a seamless guest journey from booking to arrival

Distribution Channels & Systems Management

Oversee OTA and channel distribution, ensuring rate parity, availability accuracy, and optimal visibility

Work closely with Revenue to manage restrictions, inventory controls, and system configurations





Continuously evaluate channel performance and recommend improvements

Guest Experience & Service Excellence

Champion a guest‑centric approach across all reservation touchpoints

Personally manage complex requests, complaints, and VIP arrangements with professionalism and care

Ensure all interactions reflect the hotel’s positioning and elevate the overall guest journey

Reporting, Analysis & Decision Support

Lead the preparation and analysis of weekly and monthly performance reports

Translate data into actionable insights to support strategic decision‑making

Track KPIs related to conversion, revenue, and operational efficiency

Process Improvement & Compliance

Drive continuous improvement of SOPs, systems, and workflows

Ensure full compliance with company standards, data protection, and audit requirements

Identify innovation opportunities to enhance efficiency and guest satisfaction

What We Are Looking For

Proven experience in Reservations, Revenue, or Front Office within a 4* or 5* hotel, ideally in a senior or supervisory role

Strong commercial acumen with a clear understanding of revenue management principles

Excellent command of Spanish and English (additional languages highly valued)

Advanced organisational and analytical skills, with strong attention to detail

Ability to lead processes, influence stakeholders, and drive results

Confident decision‑maker with a proactive, solution‑oriented mindset

Strong interpersonal and communication skills, with the ability to build relationships across departments and partners

Comfortable working in a fast‑paced, dynamic environment with shifting priorities

Flexibility to work shifts, including weekends if required

What We Offer

Competitive salary

Private health insurance (Sanitas)

Training and development opportunities

Employee discounts within Miiro Hotels

Career progression opportunities within a growing company A dynamic and collaborative work environment

📌 Reservations Coordinator (Madrid)
🏢 Miiro Hotels
📍 Madrid