Here is the revised job post, adapted from a high-level executive role into an engaging, dynamic

Demand and Capacity Operations Associate position. The tone has been shifted from "building integral infrastructure" to "on-the-ground execution, patient experience, and daily clinic rhythm," while keeping the core Impress brand identity intact.

Retail

Associate & Clinic Operations We are Impress. As the No.1 chain of technology-enabled orthodontic clinics in Europe, we are redefining how orthodontic care is delivered through a unique combination of medical expertise, advanced technology, and fully digital patient journeys. In just a few years, we have expanded across multiple European markets, treated hundreds of thousands of patients, and built one of the fastest-growing HealthTech platforms in the region. At Impress, we are building the future of orthodontics and we’re looking for a

Retail Associate & Clinic Operations star who wants to help shape it on the front lines. The Role

As a

Retail Associate & Clinic Operations team member, you are the face of Impress and the heartbeat of our clinic. You will bridge the gap between premium retail hospitality and smooth clinical execution. Working directly on the clinic floor, you will ensure that every patient enjoys a seamless, high-tech experience from the moment they walk through our doors, while keeping daily operations running like clockwork. What you will own: Patient Experience & Retail Excellence:

Welcome patients, guide them through their digital journey, and showcase our modern, tech-driven orthodontic solutions. You will own the first impression and the lasting relationship. Daily Clinic Operations:

Run the daily opening/closing procedures, manage patient scheduling,



and coordinate the clinic's workflow to ensure zero wait times and maximum efficiency. SOP & Protocol Execution:

Follow and uphold our standard operating procedures (SOPs) for clinic cleanliness, presentation, and safety. You ensure our high standards exist in practice, not just on paper. Clinical Team Partnership:

Work hand-in-hand with our doctors and medical staff. You will support them with administrative tasks, patient intake, and room preparation so they can focus on delivering world-class care. Inventory & Logistics Management:

Keep track of clinic supplies, aligner kits, and retail products. You'll ensure the clinic is always fully stocked and beautifully presented. Local Quality & Feedback Loops:

Monitor daily clinic performance, collect patient feedback, and actively contribute ideas to improve local clinic KPIs and smooth out operational bottlenecks. Your Profile

We are looking for an energetic, detail-oriented professional who loves interacting with people and thrives in a fast-paced environment. This is not a behind-the-scenes administrative role; you love being on the floor, solving problems in real-time, and creating a welcoming, premium atmosphere. Your Skills

Customer-First Mindset:

You genuinely love helping people. You have a proven track record of delivering exceptional customer or patient care. Tech-Savvy:





You are comfortable using modern software, CRM tools, iPad-based systems, and scheduling platforms. Operational Discipline:

You appreciate structure. You follow checklists, respect procedures, and understand that small operational details make a huge difference. Team Player:

You know how to collaborate with diverse teams—from retail peers to highly specialized clinical doctors. Languages:

Fluency in

English and Spanish is required. (Any additional European language is a great bonus!) How you work

Action-oriented:

You don't wait to be told what to do; you see a problem on the floor and fix it. Positive & Resilient:

You bring great energy to the team and stay calm and smiling under pressure. Organized:

You can multitask between welcoming a patient, answering a phone, and updating inventory without breaking a sweat.

What we offer A unique opportunity to grow your career within Europe’s leading HealthTech smile brand. Attractive compensation and a performance-linked incentive program. Modern, well-equipped clinics featuring high-end technology and design. Generous discounts on company services and products (including your own Impress treatment!). Structured training programs for professional growth, operational mastery, and leadership development. An international, fast-paced, and fun team environment. We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. Join us today and make a difference, one smile at a time!

📌 Retail Associate & Clinic Operations (Madrid)
🏢 Impress
📍 Madrid