Are you passionate about leading teams, driving operational excellence, and contributing to innovative projects? We are looking for an RTO Supervisor with 1-2 years of experience who is eager to take the next step in their career within a fast-paced, international, and constantly evolving environment. In this role, you will lead a team of 20-30 agents, monitor/a performance through KPIs, and collaborate with global stakeholders on the implementation of new processes, automation initiatives, and AI-driven projects.

You will play a key role in bridging integral strategy with local execution, helping to improve efficiency, team engagement, and operational performance across multiple markets.

Requirements

1-2 years of experience as a Team Leader, Supervisor, or in a similar role. Experience tracking KPIs and driving process improvements. Fluent English, both written and spoken (mandatory). Strong leadership and people management skills. Proficiency in Google Sheets.



SQL knowledge is a plus. Interest in or familiarity with AI tools such as Gemini, Claude, N8N, or similar is a plus.

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas Responsabilidades: What We Offer Salary: 30.000 € gross per year. Office hours, approximately 9:00 AM to 6:00 PM, Monday to Friday.

Hybrid working model: 3 days in the Poblenou office (Monday, Tuesday, and Thursday) and 2 days working from home. 2 additional weeks of smart working per year. The opportunity to work in an international environment and contribute to impactful AI and automation initiatives. If you´re looking for a role with real impact, international exposure, and the chance to be part of a growing and innovative team, we´d love to hear from you!

📌 RTO Supervisor (Barcelona)
🏢 Adecco INT
📍 Barcelona