Sales Support Specialist (Full-time, Permanent) Hybrid - 2 to 3 office days in Barcelona

Overview As our business continues to grow and our geographical reach widens, our customers’ experience of dealing with us is more important than ever. In this busy team, you will support the commercial team on the daily execution of core duties, acting as a key figure in the customer service experience with direct contact to both clients and suppliers.

Key Responsibilities

Taking, confirming and inputting customer orders

Monitoring customers and liaising closely with commercial, logistics and quality departments

Inputting purchase orders

Dealing with customer queries and responding in a timely manner

Sending requested quality documents to customers and liaising with the Quality team when necessary

Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses

Sending price quotes to customers, liaising with the Product Management team and collecting necessary information

Assisting with lead qualification

Arranging and following up on samples

Logging opportunities and quotes in the CRM system

Supporting sales reps with follow ups on open quotes, opportunities and sample requests

Updating CRM data to ensure sales reps have accurate and up to date information

Assisting with the preparation of tender documents or contract renewals





Acting as the first point of contact for internal requests on behalf of the sales team

Ensuring sales reps are informed of any customer issues, delays or operational changes

Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits

Monitoring shipments to customers when necessary and ensuring high levels of customer service

Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts

Producing reports for senior managers

Making travel arrangements for senior managers and, as required, for members of the commercial team

Qualifications

Fluency in English and French is essential

Proven experience in a commercial, sales support, or analytical role. Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.

Excellent communication, interpersonal, and customer service skills (internal and external).

Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.

Sound understanding of CRM and/or ERP systems and their functionalities.

Confident interpreting data and providing actionable insights to support commercial teams.

Professional, proactive, and results-driven with a strong business acumen.

Able to work under pressure, meet deadlines, and adapt to an evolving business environment.

Commitment to customer service (internal and external)

📌 Sales Support Specialist - French Speaker (Madrid)
🏢 Prinova Global
📍 Madrid