Main tasks

·Sparring Partner: Evaluate new ideas, challenge the status quo, and demonstrate what is possible with Lightning Flows, Omni-Channel, and AI support (Einstein, Cognigy).

·Business-IT Interface: Act as the bridge between the business units, development teams, and infrastructure operations to translate complex challenges into elegant solutions.

·Continuous Improvement: Identify potential system enhancements, drive them within the team, and help prioritize the roadmap to avoid technical ballast.

·Foresightful Customization: Build and maintain solutions that work seamlessly across 30 centers, juggling complex permission models, layouts, and automated workflows.

·Release & DevOps Management: Familiar with DevOps practices, you guide new features through the deployment lifecycle—from initial workshops and sandbox environments to CI/CD pipelines and organization-wide go-live.

·System Control & Monitoring: Control and plan system processing from a business perspective, overseeing processes from operational planning to event handling and escalation.

·Test Activities: Develop and execute test plans in close collaboration with other teams to ensure high-quality deployments.

·Functional Support: Provide high-quality support to users regarding functional questions, business processes, and system status.

·Problem & Incident Management: Identify recurring incidents to proactively resolve root causes, and notify users promptly about critical system issues or procedural changes following ITIL guidelines.

·Knowledge Sharing: Lead operational knowledge management by providing training to end-users, collaborators, and business stakeholders.

Job requiments





·Experience & Expertise: Proven professional experience managing complex, heavily customized Salesforce Service Cloud environments (ideally within a service/customer support context).

·Technical Skills (Apex, Java, SQL): Highly proficient in declarative development (Flows are your tool of choice), but you also possess a strong technical understanding of code, knowing when Apex or LWC is required. Hands-on knowledge or familiarity with Java and SQL is highly valued.

·DevOps & Release Frameworks: Familiarity with modern Release Management and DevOps methodologies/tools for Salesforce deployment.

·Analytics & Quality Tools: Knowledge of Analytics platforms (e.g., CRM Analytics / Tableau) or QA/Performance tools like Leaptree is a distinct plus.

·Consulting & Analytical Skillset: Strong analytical thinking, interconnected mindset, and an affinity for process optimization. You know how to say "no" constructively by presenting better alternatives.

·Autonomy & Drive: Highly autonomous and self-driven in your daily work. You are results-oriented, versátil, resourceful, and demonstrate a strong "can-do" attitude.

·Structure & Collaboration: Ability to keep a clear head and maintain excellent documentation while managing 30 different stakeholders in an international team environment.

·Education & Languages: Desired University degree in IT or a related field. Fluent in English; German language skills are a distinct plus.

·Salesforce Certified Administrator and/or Salesforce Certified Platform Developer I certifications are a big plus, but not a dealbreaker if you have equivalent hands-on experience.

📌 Salesforce Service Cloud for international IT Hub (Barcelona)
🏢 Agrupa Global Talent
📍 Barcelona