SAP S/Hana Business Enablement Sales order mgmt lead This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating specific order to serve initiatives and capabilities development.

The role is responsible for enabling the implementation of domestic and export sales order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions.

Key focus areas include

Leading the implementation of core model processes for domestic and export order management

Ensuring system design and configuration meet business requirements

Driving change management and stakeholder engagement

Supporting process and system testing with K-users

Coordinating with General Process Leads for process design and improvements

Main responsibilities People Management Responsibilities

Lead and develop a team of domestic and export order management senior experts and analysts

Set clear performance objectives and conduct regular performance reviews

Coach and mentor team members to enhance their capabilities and support career development

Manage resource allocation and workload distribution across the team

Identify training needs and ensure team competency development

Drive team engagement and maintain high performance culture

Conduct regular 1:1s and team meetings to ensure alignment and communication

Manage recruitment and onboarding of new team members

Foster collaboration and knowledge sharing within the team

Handle escalations and support team members in complex problem-solving

Preparation Phase

Lead data gathering activities for assigned business units or geographies

Conduct thorough data validation and identify complex inconsistencies or gaps

Develop and document comprehensive business scenarios and routes to market

Analyze and document as‑is information, including process flows and system landscapes

Manage and prioritize ongoing projects impacting the Order to Serve operating model

Lead analysis of current practices alignment with planned S/4HANA design

Develop and analyze performance metrics and KPIs

Create and maintain stakeholder mapping

Develop implementation roadmaps with minimal guidance





Conduct in‑depth gap analysis between current and target operating model

Translate gaps into detailed business requirements

Scoping and Design Phase

Lead gap analysis between current processes and core model

Present core model to stakeholders and manage feedback

Evaluate and document potential deviations from core model

Prepare and present documentation for Design Authority escalations

Collaborate with the solution delivery team on design specificationsTranslate complex business requirements into functional specifications

Lead design review sessions and synthesize outcomes

Oversee and maintain design documentation in Signavio at L5/L6

Manage approval processes and escalate issues as needed

Identify and share process improvement opportunities with Global process leads

Lead coordination between business stakeholders and technical teams

Build & Test Phase

Develop and implement K‑user engagement strategies

Create and manage testing schedules

Guide K‑users through test script execution and provide advanced support

Analyze and prioritize defects, developing resolution requirements

Lead the development of process documentation and training materials

Design and deliver K‑user training activities

Manage testing progress and report on key metrics

Develop comprehensive test completion reports

Deploy & Hypercare Phase

Prepare and empower K‑users for end‑user training

Provide advanced hypercare support and troubleshoot complex issues

Analyze process performance metrics and recommend improvements

Investigate and resolve critical business issues during hypercare

Lead coordination efforts between business and technical teams

Oversee solution validation and sign‑off processes

Manage hypercare completion activities and transition to BAU

Continuous Improvement

Analyze feedback on implemented processes and systems

Synthesize lessons learned and develop action plans

Lead process enhancement activities to design in the ERP

Design and implement knowledge transfer strategies

Monitor and report on core model adherence

Create business cases for enhancement projects





Lead Business value projects and manage complex change requests

Change Management

Analyze and document complex process changes between functions and Business Operations

Lead the mapping of system changes and their impacts

Conduct comprehensive organizational impact analysis

Analyze role changes and recommend optimizations

Evaluate and prioritize local requirements and concerns

Develop training needs analysis and learning strategies

Manage change‑related issues and develop mitigation strategies

Lead stakeholder engagement activities and manage resistance

Project Management and Governance

Identify, assess, and manage risks and issues, escalating when necessary

Ensure alignment between processes and overall strategy

Facilitate decision‑making processes through comprehensive analysis and recommendations

Manage team capacity planning and resource allocation across projects

Ensure team alignment with project objectives and timelines

Requirements Educational Background

Bachelor's degree in business‑related fields; Master's degree preferred

Professional Experience

7–10 years' experience in Order Management processes

Proven experience in leading transformation programs

Extensive experience in SAP implementation projects

In‑depth understanding of Supply Chain and order‑to‑cash processes

Minimum 3 years of people management experience

Experience in leading and developing order management teams

Track record of successful team performance improvement

Key Competencies

Advanced project management skills

Strong change management capabilities

Ability to lead and influence cross‑functional teams

Excellent analytical and problem‑solving skills

Strong communication and presentation skills

Fluent in English; other languages are a plus

Strategic thinking and ability to drive innovation

Proven people management and leadership skills

Ability to build and develop high‑performing teams

Experience in performance management and talent development

Strong delegation and prioritization skills

Coaching and mentoring capabilities

Main Interactions Internal

Business Operations Order to Cash team iShift Program team

Regional implementation teams

Business Process Owners within Business Operations

Supply Chain, Trade stakeholders

IT and technical teams

Change Management team

Business users

K‑users and super users

External

Implementation partners

System integrators

External consultants

📌 SAP S/Hana Business Enablement Sales order mgmt lead (Madrid)
🏢 Sanofi
📍 Madrid