Company overview TraceLink is the world’s largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no‑code AI agents that execute and coordinate mission‑critical supply chain operations alongside human teams. Powered by the Integrate‑Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi‑enterprise processes at general scale.

Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi‑enterprise collaboration through innovative new applications such as MINT.

Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.

Role Overview The Senior Account Manager is responsible for owning, retaining, and expanding a portfolio of TraceLink Enterprise customers within an assigned territory. This role is accountable for driving net revenue growth through renewals, upsell, and expansion by executing TraceLink’s enterprise sales methodology, value framework, and defined sales process.

You will operate as a trusted advisor to C‑suite and senior business leaders, aligning customer strategic priorities to TraceLink’s solutions and differentiated value. Success in this role requires strong account planning, disciplined opportunity management, and close collaboration with Account Development Reps (ADR), and Solutions Consulting.

Responsibilities Account Ownership & Growth Strategy

Own a defined portfolio of Enterprise accounts with full accountability for retention, expansion, and revenue growth

Develop and execute account‑level growth strategies aligned with customer business objectives, TraceLink’s value framework, and regional sales priorities





Build and maintain trusted executive relationships with economic buyers, decision‑makers, and key influencers

Act as the primary point of contact and quarterback for the customer relationship

Sales Methodology & Process Execution

Lead opportunities through TraceLink’s end‑to‑end enterprise sales process, from discovery to close

Conduct customer‑centric discovery to identify business problems, value drivers, and success criteria

Translate customer needs into clear value‑based proposals tied to measurable outcomes

Partner with Solutions Consultants to deliver compelling value‑led demonstrations and presentations

Drive effective deal qualification, opportunity progression, forecasting, and close plans

Renewals, Expansion & Retention

Proactively manage renewals and contract extensions, ensuring high retention rates

Identify and execute upsell and cross‑sell opportunities within existing accounts

Address customer risks, requests, and escalations in partnership with Customer Success and Support

Ensure customers realize and articulate ongoing value from TraceLink solutions

Demand Generation & Pipeline Management

Create and execute a Demand Generation plan for your account base in collaboration with ADRs and Marketing

Actively participate in and lead targeted outbound and inbound demand generation activities

Maintain a healthy, well‑qualified pipeline aligned to quarterly and annual revenue targets

Accurately manage and document pipeline, opportunities, and forecasts in Salesforce

Collaboration & Feedback Loop

Work cross‑functionally with Sales, Marketing,



ADRs, Solutions Consulting, and Customer Success

Share customer insights, market feedback, and competitive intelligence with internal stakeholders

Contribute to continuous improvement of TraceLink’s sales strategy and execution

What Success Looks Like

Consistent achievement (or overachievement) of quarterly and annual revenue targets

High customer retention and expansion rates

Strong forecast accuracy and pipeline hygiene

Clear evidence of value‑based selling and executive‑level engagement

Trusted internal collaborator and external customer partner

Qualifications Experience & Skills

6+ years of B2B sales experience, preferably in Enterprise SaaS or Cloud software

Proven success managing complex, multi‑stakeholder sales cycles

Demonstrated experience executing a structured sales methodology across the full sales lifecycle

Strong ability to conduct value‑based discovery, handle objections, and close enterprise deals

Experience owning renewals and expansion within existing customer accounts

Proficiency with CRM tools such as Salesforce

Business & Communication

Strong business acumen with the ability to engage credibly at executive level

Excellent verbal, written, and presentation skills

Fluency in English required; additional European languages strongly preferred

Attributes

Highly proactive, self‑driven, and results‑oriented

Comfortable working autonomously within a fast‑paced, evolving environment

Team‑oriented mindset with strong collaboration skills

Customer‑first mentality with a focus on long‑term value creation

TraceLink is committed to providing competitive compensation and benefits to all employees. The estimated base salary range for this role is a guide and may vary based on experience, fit, skills, domain knowledge, internal equity, budget, and location.

EMEA Pay Range: €85 200 — €101 300 EUR

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