At Factorial, we are looking for a senior Account Manager for the Rest of the World Market (ROW) to help us boost the company to the next level. This role is all about being there for our customers while leveraging upselling and renegotiation opportunities. We work with international clients from various markets such as UKI, US, South Africa, Eastern Europe, Poland, and the Middle East.

Responsibilities

Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized upsell plan.

Provide after-sales support, cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.

Build, engage and develop top quality relationship with our enterprise customers through regular communication, constant and proactive improvement action plans.

Manage your own customer's portfolio, keep its information updated daily and build tracking reports of the account status.

Ensure prompt and accurate answers to all client inquiries, offering personalized feedback.

Promote and explain new products/services and functionalities to existing customers.

Work hand in hand with different teams—sales, product, customer support—and act as their main contact for valuable feedback.

Qualifications

English language professional proficiency. Other languages are a plus.

Previous experience working with sales targets.

Experience in customer success and satisfaction is highly valued.





Ability to make things easier for customers and colleagues, smoothing out roadblocks.

Ambitious, self motivated, thrives with ownership; open to proposing and implementing new strategies.

Team worker, energetic and positive thinker.

Committed, organized and proactive problem solver who loves helping people.

Strong organizational skills with extensive use of CRM tools and portfolio management.

Decisive and able to pick up the phone to support clients.

Ready to work in a fast paced, less corporate, startup environment.

Eager to take ownership of the company and share improvement points.

Benefits

Structured career paths supporting professional growth with no dead ends.

Transparent salary grid from 33,500 € to 45,500 € OTE, 70/30 split (fixed/variable).

Uncapped monthly variable; ambition sets the limit.

Private health insurance.

High growth, multicultural and friendly environment.

Wellhub health and wellness (gyms, pools, outdoor classes).

Expense savings with Cobee.

Language classes.

Breakfast and organic fruit in the office.

Food discounts with Nora.

Pet friendly workplace.

Additional benefits revealed during the interview process.

We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities.

📌 Senior Account Manager RoW Market (English Speaker) (Madrid)
🏢 Factorial Hr
📍 Madrid