At Factorial we’re looking for a senior Account Manager for the ROW Market to boost the company to the next level. This role is all about being there for our customers while leveraging upselling and renegotiation opportunities. It’s a blend of a nurturing role with the excitement and incentives of hitting sales targets, focusing on our enterprise clients. We’re looking for seniority, drive and ambition.

Responsibilities

Build, engage and develop top quality relationships with our enterprise customers through regular communication, constant and proactive improvement action plans.

Manage a portfolio of customers, keep information updated daily and build tracking reports of account status.

Accompany clients from contract signature and guarantee a top quality onboarding, implementation and training process.

Maintain constant contact with existing clients to understand their requirements and needs, expectations, and strategize a personalized sales plan.

Provide after‑sales support, cross‑selling, up‑selling and churn management, guaranteeing a strong long‑term, transparent and trustworthy relationship.

Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.

Promote and explain new products, services and functionalities to existing customers.

Work hand in hand with sales, product and development teams; act as their main contact person so that you can provide valuable feedback.

Hold regular meetings through video calls with all clients to generate engagement and show product updates that fit their use cases.

Qualifications





English language professional proficiency. Other languages are a plus.

Previous experience in quota‑carrying sales roles; experience in Customer Success and Satisfaction is highly valued.

A passion for making things easier for customers and colleagues; a willingness to smooth away roadblocks.

Ambitious, self‑motivated, energetic, positive thinker, and team‑work oriented.

Committed, organized, proactive problem solver who loves helping people.

Strong organizational skills and extensive use of CRM tools and portfolio management.

Decisive and fearless—ready to pick up the phone and support clients.

Ready to work in a fast‑paced, less corporate, startup environment.

Eager to take ownership of the company and share improvement points in a culture of change.

Benefits

Structured career paths supporting professional growth.

Transparent salary grid ranging from 33 500€ to 45 500€ OTE, with a 70/30 fixed/variable split.

Uncapped monthly variable: your ambition sets the limit.

Perks

Alan private health insurance.

High growth, multicultural and friendly environment.

Wellhub for healthy living (Gyms, pools, outdoor classes).

Save expenses with Cobee.

Language classes.

Breakfast in office and organic fruit.

Food discounts with Nora.

Pet friendly.

Additional perks discussed during the interview process.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities.

📌 Senior Account Manager RoW Market (English Speaker) (Madrid)
🏢 Factorial
📍 Madrid