We are the Intelligent Internet Platform. We connect People, Places, and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, delivering Visibility, Control, and Security through expereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD‑WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued success depends on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About The Role As part of Expereo's Digital Office operating under the Single-Threaded Owner (STO) model, the Senior Business Analyst will work within outcome-oriented, cross-functional squads within the Commercial XP domain. You will be responsible for translating complex business processes into outcome-targeted solutions, ensuring alignment between business needs, system capabilities, and technical delivery teams.

This role is idóneo for someone who enjoys deeply understanding business workflows, shaping scalable business digital processes, and contributing to continuous improvement through structured analysis, documentation, and quality assurance.

Key Responsibilities Business Requirements & Process Analysis

Partner with Product Managers, architects, and business stakeholders to gather, refine, and document business problems and suggest solution

Map end-to-end commercial workflows (e.g., lead-to-cash) and identify improvement opportunities

Translate business needs into user stories, acceptance criteria, and functional specifications aligned

Facilitate workshops, process walkthroughs, and alignment sessions across squads

Solution Design Support





Collaborate with Developers and Engineers working with other technologies to design scalable solutions informed by documented requirements

Assist in creating data models, integration requirements, and security & access considerations

Validate proposed designs to ensure they align with customer-centric outcomes and architectural guidelines

Quality Assurance & Testing (QA Experience Preferred)

Write clear, testable acceptance criteria for all user stories

Support the QA Specialist in developing and executing functional, regression, and integration test scenarios

Validate automation, flows, integrations, and data mappings before deployment

Ensure that delivered solutions meet performance, data quality, and reliability expectations

Cross-Functional Collaboration

Work closely with technical squads, frontend & backend engineering, and DevOps teams to ensure solution alignment, similar to collaboration patterns in the Developer role

Communicate progress, risks, and dependencies to stakeholders and leadership

Promote standardization of business processes and help teams adopt shared capabilities

Continuous Improvement & Innovation

Identify opportunities for automation, simplification, and improved user experience

Contribute to the evolution of governance, standards, and reusable business components

Support innovation initiatives such as AI-assisted workflows and data-driven decision tools (mirroring innovation expectations from the Developer role)

Requirements Must-Have Qualifications

Proven experience as a Business Analyst (typically 5+ years), preferably in enterprise or B2B environments

Experience in data analysis, including the ability to interpret complex datasets, derive actionable insights,



and support data-driven decision-making across business functions

Hands‑on experience defining business requirements, writing user stories, and conducting structured process analysis

Experience designing and validating automation (Flows, validation rules, approval processes)

Ability to work in cross-functional, outcome-driven squads, consistent with the STO model

Strong problem‑solving skills and ability to decompose complex business scenarios

Nice to Have

Experience working in telecom, connectivity, or other complex B2B environments

Knowledge of CPQ, order management, or billing solutions (e.g., Enxoo BSS/Billing)

Experience

Understanding of modern software engineering practices such as Git-based version control and automated testing pipelines

Mindset

Builder mentality with strong ownership and accountability for outcomes, not just outputs

Code first, automation first approach, always looking to remove manual work and standardize patterns

Curiosity to work across the stack and learn from adjacent domains (back end, data, architecture) to increase team resilience

Collaborative, positive attitude aligned with an international, diverse environment

Benefits What We Offer A dynamic, international work environment with growth opportunities

Exposure to cutting-edge technologies and large-scale integral networks

Learning and development support to build your career in product management

Competitive compensation and country specific benefits

Hybrid working

Beyond the Job We're proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.

EEO (Equal Employment Opportunities) Statement Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.

📌 Senior Business Analyst (Madrid)
🏢 Expereo
📍 Madrid