Senior Business Product Owner AI & Knowledge Management The Senior Business Product Owner (Sr BPO) delivers scalable, high-impact solutions and automated processes for global customer service. The Sr BPO steers agile teams, aligns stakeholders, and drives adoption to deliver business value.

As Sr BPO AI & Knowledge Management you are responsible for advanced Service Knowledge Management solutions, centered around AI and AI‑ready data pipelines. This role requires a blend of technological expertise and functional judgment to meet quality goals and the service community’s needs. Field experience in the Roche Diagnostics service business, or a comparable environment, is a major plus.

Your Key Responsibilities

Product Strategy & Roadmap: Own the end-to‑end product vision, translating field‑user needs and business priorities into a strategic digital roadmap

Process Optimization & Automation: Architect scalable global use cases and identify automation opportunities to streamline technical service operations

Data Strategy: Shape the information architecture in collaboration with IT and subject matter experts, ensuring fitness for purpose and interoperability. Ensure data compliance, design platform‑specific governance, and align with overarching standards.

Lifecycle & Delivery Management: Manage the complete product lifecycle from concept to deployment, ensuring on‑time delivery while managing cross‑program dependencies and risks

Agile Team Leadership: Guide, mentor, and align multiple agile squads – including IT Solution Owners, Product Designers, and developers – toward successful delivery

Stakeholder & IT Collaboration: Partner with senior business leaders to align product strategies with corporate goals, and collaborate with IT/Architecture teams to ensure technical scalability

Who you are





Master’s degree in STEM or Economics / Business Administration, or equivalent experience; exhibiting excellence and fluidity on the intersection of business and technology. 5‑10 years work experience in a high‑tech, engineering, or service‑oriented business

Technical Service Domain: Understanding of global field operations and service workflows is a distinct advantage

AI & Tech Stack Savvy with a User Focus: Combine a confident understanding of LLMs and their surrounding tech stack (e.g. RAG architectures, prompt engineering, vector databases, and AI‑ready data pipelines) with a strong capacity for the functional, content‑driven dimension, effectively translating technical capabilities into high‑impact solutions for the service user community.

Product Lifecycle Ownership: Expert at architecting scalable global workflows and driving digital automation, with end‑to‑end delivery of solutions from concept to general rollout and user adoption

Agile Team Steering: Proven experience leading and aligning multiple cross‑functional agile squads

Stakeholder Alignment: Strong ability to bridge the gap between senior business executives and IT/Architecture teams. Skilled at building data‑driven business cases, defining KPIs, and maximizing product ROI

This is a unique opportunity to shape the future of AI‑powered service intelligence at Roche Diagnostics. If you are passionate about technology‑driven business transformation, we’d love to hear from you!

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Sant Cugat del Vallès. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Roche is an Equal Opportunity Employer.

📌 Senior Business Product Owner AI & Knowledge Management (Madrid)
🏢 Roche
📍 Madrid