Senior Business Product Owner – AI & Knowledge Management The Role The Senior Business Product Owner (Sr BPO) delivers scalable, high-impact solutions and automated processes for global customer service. The Sr BPO AI & Knowledge Management is responsible for advanced Service Knowledge Management solutions, centered around AI and AI‑ready data pipelines, requiring both technological expertise and functional judgment to meet quality goals and the service community’s needs.

Key Responsibilities

Product Strategy & Roadmap: Own the end-to-end product vision, translating field‑user needs and business priorities into a strategic digital roadmap.

Process Optimization & Automation: Architect scalable general use cases and identify automation opportunities to streamline technical service operations.

Data Strategy: Shape the information architecture with IT and subject‑matter experts, ensuring fitness for purpose, interoperability, data compliance, platform‑specific governance, and alignment with overarching standards.

Lifecycle & Delivery Management: Manage the complete product lifecycle from concept to deployment, ensuring on‑time delivery while managing cross‑program dependencies and risks.

Agile Team Leadership: Guide, mentor, and align multiple agile squads – including IT solution owners, product designers, and developers – toward successful delivery.

Stakeholder & IT Collaboration:



Partner with senior business leaders to align product strategies with corporate goals, and collaborate with IT/architecture teams to ensure technical scalability.

Qualifications

Master’s degree in STEM, Economics or Business Administration, or equivalent experience; 5–10 years of experience in a high‑tech, engineering, or service‑oriented business.

Technical Service Domain: Understanding of global field operations and service workflows.

AI & Tech Stack Savvy with a User Focus: Knowledge of LLMs, RAG architectures, prompt engineering, vector databases, and AI‑ready data pipelines; ability to translate technical capabilities into high‑impact solutions for the service user community.

Product Lifecycle Ownership: Expert at architecting scalable global workflows and driving digital automation, with end‑to‑end delivery of solutions from concept to global rollout and user adoption.

Agile Team Steering: Proven experience leading and aligning multiple cross‑functional agile squads.

Stakeholder Alignment: Strong ability to bridge senior business executives and IT/architecture teams, build data‑driven business cases, define KPIs, and maximize product ROI.

Field experience in the Roche Diagnostics service business or a comparable environment is a major plus.

Location: Sant Cugat del Vallès.

Pay transparency applies; details are provided based on the primary posting location.

Roche is an Equal Opportunity Employer.

📌 Senior Business Product Owner AI & Knowledge Management (Madrid)
🏢 F. Hoffmann-La Roche
📍 Madrid